Implementation Manager

Intelligent Audit•Rochelle Park, NJ

52d

About The Position

Intelligent Audit is a fast-growing freight audit & business analytics technology company helping our customers become smarter shippers - shipping to their customers faster, cheaper and with less delivery exceptions. We use big data to help our customers remove inefficiencies in their global transportation spend. An Implementation Manager is responsible for overseeing the successful onboarding and deployment of new clients or systems. They serve as the primary point of contact during the implementation process, managing timelines, resources, and cross-functional collaboration to ensure project milestones are met.

Requirements

Demonstrated experience in successful implementation of technology solutions
Demonstrated strong and effective verbal, written, and interpersonal communication skills
Experience with JIRA and ticket management
Bachelor’s Degree in Computer Science, Information Technology, Management Information Systems, Business or related field and a minimum of 3 years relevant experience
Experience with Smartsheet & Confluence
Experience with release processes and SDLC
Experience delivering Freight Rate and Auditing software implementations
PMP or equivalent professional project management certification

Responsibilities

Lead projects from requirements definition through deployment, identifying schedules, creating and maintaining scope documentation, budget estimations, and project implementation plans including risk mitigation based on customer feedback
Ensure milestones are successfully met through oversight of project and coordination of the project team resources
Work collaboratively with other departments impacting the implementation project & clearly communicate actions needed from all internal and external parties
Create and adhere to customer project timelines
Develop and maintains complex project plans which involve the tasks of multiple participants and stakeholders
Drives accountability from project team members and serves as a contributor in project management process improvement initiatives
Understands the business impacts of issues and how they relate to IT owned solutions
Develop and maintain all project documentation
Customer Focused – creates commitment and trust leading by example in building relationships with customer stakeholders, understanding user requirements, articulating the business value and context of solutions, and uncovering true motivations behind decisions and actions.
Manage multiple software implementation projects simultaneously