Implementation Manager - Los Angeles, CA

Otter•Los Angeles, CA

3d•$100,000 - $125,000•Onsite

About The Position

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in a digital first world. Restaurants around the world, both large and small, including Chick-fil-A, Hummus Republic, Ben & Jerry’s, KFC, and Eataly trust our software to power their business.

Requirements

Proven track record of managing multi-location POS system implementations.
Expertise in Point of Sale system implementation, operation, and integration.
Familiarity with database systems, networking and security best practices, and system optimization.
Advanced knowledge of hardware diagnostics and troubleshooting.
Proficient in managing cloud applications, system virtualization, and network architecture.
Excellent communication skills to convey complex information clearly and effectively. Ability to collaborate with team members and stakeholders across departments.
Strong project management skills to manage multiple tasks and projects simultaneously. Ability to prioritize and manage time effectively.
High attention to detail to ensure accuracy in data analysis, reporting, and process implementation.
Strong software development and system integration background, including experience with mobile app solutions.
Proven experience managing technology systems, including implementing Point-of-Sale (POS) or user-facing applications.
Track record of fostering a culture of innovation, continuous improvement, and operational excellence.

Responsibilities

Project manage the end-to-end implementation of hardware and software solutions for key clients
Conduct comprehensive testing to validate functionality and adherence to requirements.
Oversee installation, configuration, and data migration from legacy systems.
Work closely with internal and external stakeholders to manage the scope and implementation of 3rd Party Software Integrations.
Collaborate with vendors and internal teams to ensure timely resolution of challenges.
Assist the Onboarding team by planning and executing a detailed go-live strategy, including communication and support throughout the activation process.
Work with Enablement teams to coordinate training programs that ensure end-user readiness.
Enable better outcomes for Customer Success by ensuring all project requirements are met prior to hand-off.
Document project outcomes, evaluate success, and capture lessons learned for continuous improvement.
Manage vendor relationships to ensure timely delivery of hardware, software, and system integrations.
Develop and maintain comprehensive documentation, including project plans, technical guides, and support procedures.
Identify opportunities to enhance implementation processes and improve service delivery.