Implementation Manager

TownSq•Richardson, TX

16h

About The Position

We are seeking a proactive and detail-oriented Implementation Manager to oversee a diverse team of coordinators to successfully deploy our products and services. The Implementation Manager is responsible for overseeing the successful rollout of new systems and processes that align with business objectives, working with cross-functional teams to develop implementation strategies, and direct people management and training while ensuring goals are met on time and within the budget.

Requirements

Minimum 3-5 years in project management, and/or software implementations is required
At least 3 years’ experience managing 8+ employees is required
Strong analytical skills with experience in data auditing and quality assurance
Excellent communication skills to liaise with clients and internal teams
Ability to demonstrate success in managing multiple projects simultaneously and adapt to shifting priorities
Strong experience in data transformation capabilities in Excel
MS office skills required
Experience using project management software required (Smartsheet, Jira, etc. is a plus)
Excellent time management skills
Ability to work efficiently both independently and in group environments
Some travel required; must have ability to travel outside of the U.S. with a valid passport

Nice To Haves

Bachelor’s degree in business administration, operations management, or related field is preferred but not required
PMP or Scrum certification a plus but not required
HOA industry background preferred but not required
Experience with training, delivery and client support is a plus
Familiarity with product testing and user enablement best practices

Responsibilities

Lead team of 8+ employees
Develop project plans and scope statements to ensure clear implementation of roadmaps
Develop and monitor reporting to ensure overall health of projects, identifying risks to regularly and accurately communicate to both internal and external stakeholders
Monitor team performance to ensure deliverables are being met on time and within project scope and budget
Set annual performance goals with direct reports to cultivate their knowledge base and skill sets
Lead strategy discussions with cross-functional collaborators to solve data or process gaps
Perform data audits to verify accuracy and integrity
Review client survey data, organize feedback, and distribute actionable insights to relevant teams.
Act as a Subject Matter Expert (SME) to support both internal and external stakeholders
Manage large scale management company software conversions, ensuring tailored execution
Conduct thorough testing to ensure accurate product setup before deployment
Provide customer support by answering product functionality and usage questions, including on-site client assistance as needed