Implementation Manager

The Cyber Health Company • New York City, NY

5d

About The Position

The Cyber Health Company provides the toolkit and team to support the personal cybersecurity, online privacy, and digital immunity of high-risk individuals. Our Membership is mostly sponsored by companies to support their senior team’s personal cybersecurity outside the corporate environment. Similar to covered healthcare, we are paid for by the employer, but are privacy-preserving with each executive. Founded in 2021, we raised capital from top-tier venture capital funds that seeded Square, Airbnb, Uber, GitLab, Authy, and Digital Ocean. We are proudly based in New York City. What you’ll do as Implementation Manager Conduct Live Cyber Health implementations - these are a core interaction for our Members outside of our family of apps. Implementing a password manager, hardening an iPhone and other security and privacy-focused service appointments via Zoom. The team will train you on the workflows and mastery will be expected. We believe that preparation is the key to success and expect you to prepare for each implementation ensuring a personalized and smooth member experience. Efficient and thorough follow up with the Member, documenting what was completed and any changes to the workflow (i.e. new settings or other changes) is also expected. Execute Asynchronous Cyber Health Workflows - In addition to 1:1 time with Members, there are ways to increase Members’ Cyber Health in asynchronous ways. Executing our workflows to blur a home on Google Maps, opting out of marketing databases, leveraging our Monitor program to send custom alerts will all be within scope. As our knowledgebase grows and threats evolve, we are never static. We will add new workflows and you will be responsible to execute those new workflows. Care Planning and Presentations - each Member has a personalized Care Plan, a prioritized list of proactive, risk-reducing workflows on which the team will execute. This includes usage of our apps, implementations, asynchronous workflows and more. The art of personalizing each Members’ experience to ensure they are getting targeted risk reduction in a manner they prefer is critical. You wouldn’t inject diabetes medication into a patient without diabetes who was scared of needles. In addition to executing on this Care Plan, every 12 months we prepare presentations to review Cyber Health improvements and what to expect in the year ahead. You will be responsible for executing those Care Plan assets.

Requirements

• Cyber Health first’ - you already make decisions with Cyber Health in mind. You think about cybersecurity, privacy, and digital hygiene as you interact with others and navigate the online, connected world.
• Startup mentality - startups are underdogs, and being an early employee in a start-up is difficult. Long hours, low ego, and scrappiness are necessary conditions for a startup to earn the right to exist. You are a self-motivated self-starter who understands that nothing is given. Everything is earned.
• Super organized - startups are in constant growth mode, putting out fires left and right. You are detail oriented and can remain organized as a calm in the storm.
• Technical support background - You have worked in a technical customer service oriented role where you interacted with your clients as you worked toward issue resolution. Maybe you did that as part of a helpdesk, IT support, or a consumer technology support related position.
• Empathy for others - you enjoy resolving technical issues for others and have empathy for people with less technical skills than yourself

Responsibilities

• Conduct Live Cyber Health implementations
• Implementing a password manager, hardening an iPhone and other security and privacy-focused service appointments via Zoom
• Prepare for each implementation ensuring a personalized and smooth member experience
• Efficient and thorough follow up with the Member, documenting what was completed and any changes to the workflow
• Execute Asynchronous Cyber Health Workflows
• Executing our workflows to blur a home on Google Maps, opting out of marketing databases, leveraging our Monitor program to send custom alerts
• Execute new workflows
• Executing those Care Plan assets

Benefits

• A chance to define Cyber Health for the world and positively impact the cybersecurity, digital privacy and digital hygiene of millions
• Proximity to the customer. You are not back office, you are on the front lines delivering Cyber Health to people who need it most
• Access to product market fit. We need to hire because we cannot support existing demand.
• An opportunity to sharpen your skills alongside a qualified, motivated team
• Competitive salary and health benefits
• Stock options in a high-growth company consummate with being an early employee

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed