Implementation Manager

InStride•Washington, NV

6d•$105,000 - $115,000

About The Position

InStride is currently seeking a motivated Implementation Manager responsible for leading InStride’s Clients and Academic Partners throughout their onboarding experience as well as future change order requests. This role will onboard both new Academic Partners to expand InStride’s network of available education programs, and new Clients who are launching life-changing education opportunities for their employees. As Client and Academic Partnerships evolve, the Implementation Manager will also lead expansions. Successful candidates are comfortable operating independently to seamlessly run multiple business-critical implementation initiatives, blending relationship management with the ability to define, implement and scale processes. This position reports to the Sr. Manager of Implementation.

Requirements

Four (4) years of technology implementation, client onboarding, B2B consulting or account management experience, higher education or educational technology experience
Experience with large Software-as-a-Service deployments, including digital transformation initiatives
Able to define, scale and improve processes while maintaining strong client relationships
Passion for solving Partner challenges with a bias for speed and action and a high level of accuracy and attention to detail
Comfortable working with Salesforce, Jira, Confluence, Zendesk and other CRM and project management technologies
Demonstrate the highest level of integrity with outstanding interpersonal, verbal and written communication skills
Exposure to the functioning of higher education institutions through direct experience or deep affiliation with the education industry
Excited by the challenge of building a world-class business that has a meaningful impact on society
High EQ, comfort with ambiguity and a “no job too small” startup mentality

Responsibilities

Build strong work relationships with clients and teams, delegate tasks, and conduct regular evaluations.
Collaborate closely with operational teams to drive and run all phases of implementations, ensuring timely, high-quality completion of the onboarding and expansion experience.
Advocate for partners and their learners as InStride evolves its processes and product functionality.
Lead the end-to-end onboarding and expansion experience for clients and academic partners.
Work closely with Product Management and Engineering teams to ensure implementation requirements are executed to the current state of product functionality.
Ensure that each partner receives the right level of support, bridging the gap between sales and program growth.
Continuously seek opportunities to accelerate and improve the implementation process
Build and maintain relevant documentation and materials to support internal and external teams.
Deliver scalability in the implementation by driving adoption of tools and repeatable best-in-class practices.
Collaborate closely with operational teams to drive and run all phases of implementations, ensuring timely, high-quality execution