Implementation Manager

Fetch

22h • Remote

About The Position

As Fetch continues to scale its shopper journey and advertising platform, the Implementation team plays a critical role in supporting advertisers by translating business goals into effective, high‑quality ad launches across the Fetch platform. The Implementation Manager leads this effort by owning team performance, operational excellence, and cross‑functional execution.

Reporting to the Implementation Vice President within Operations, this role is responsible for leading the Implementation Coordinator team, which supports advertiser onboarding, ad setup, and the operational execution of advertising programs generated by the Sales organization. This is a people‑first leadership role for a manager who can operate in a fast-moving, evolving environment while delivering consistent results.

Implementation Managers are not only people leaders—they are strategic operators and subject‑matter experts who connect advertiser objectives to Fetch ad products and capabilities, advocate for scalable solutions, and help strengthen the Fetch Flywheel.

This is a full-time role that can be held from one of our US offices or remotely in the United States.

Requirements

• Bachelor’s degree in Business Administration or a related field, or equivalent experience.
• 4+ years of relevant industry experience, with prior people leadership experience for at least 2+ years.
• Demonstrated success managing operational teams or workflows in dynamic environments.
• Experience representing operational teams in cross‑functional settings.
• Strong project ownership and problem‑solving skills.
• Excellent written and verbal communication skills.

Nice To Haves

• Experience supporting advertiser onboarding, ad launches, or post‑sales advertising operations.
• Familiarity with Salesforce reporting or similar CRM and operational tooling.
• Experience within the CPG industry or consumer‑focused advertising technology companies.
• Entrepreneurial mindset with a bias toward action and continuous improvement.

Responsibilities

• Team Leadership: Lead, mentor, and develop a high-performing team of Implementation Coordinators by setting clear expectations, coaching for growth, and fostering a culture of accountability, trust, and inclusion.
• Strategic Execution: Translate company and departmental goals into clear priorities, owning complex and ambiguous initiatives that balance near-term delivery with long-term operational improvement.
• Performance Management: Establish and manage against clear performance metrics, providing ongoing feedback and using data to identify trends, address gaps, and continuously raise the bar for team effectiveness.
• Operational Oversight: Ensure the team owns day-to-day advertiser onboarding, ad setup, and launch execution, while relentlessly driving solutions that improve efficiency, quality, scalability, and throughput.
• Cross-Functional Collaboration: Partner closely with Sales, Product, Operations, and other stakeholders to align priorities, advocate for the Implementation team, and deliver seamless advertiser experiences.
• Process Development: Design, document, and evolve scalable workflows, standards, and best practices that enable consistent execution as the business, products, and advertiser needs change.
• Change Management: Lead the team through ongoing change and evolution by providing clarity, context, and direction as the team, processes, priorities, and tooling adapt, helping the organization operate confidently through growth and transformation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager