Implementation Manager - RP

The Standard•Portland, OR

About The Position

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? Job Summary This role is responsible for delivering an exceptional, customer-first onboarding experience for new clients and partners transitioning defined contribution plans to The Standard. You’ll oversee all installation activities, ensuring timely communication, coordination, and execution of deliverables throughout the implementation process. From paperwork and enrollment meetings to system training and technical support, you’ll guide clients through every step—setting them up for long-term success and a seamless handoff to the ongoing service team You’ll collaborate closely with internal partners including Implementation Coordinators and Data Specialists to manage timelines, escalate risks, and ensure all milestones are met. This role also includes leading plan document and design reviews, training clients on systems like PlanNet, PRO, and PSC, and providing ongoing technical guidance.

Requirements

Bachelor’s degree in a related field or equivalent combination of education and experience
4–6 years in a client-facing role within defined contribution plan administration
Experience with plan implementation, document design, and retirement plan regulations.
Familiarity with various plan types, investment structures, and federal pension regulations

Nice To Haves

ASPPA CPC, QKA, QPA or NIPA (APA, APR) preferred or in progress

Responsibilities

Oversee onboarding and installation of new business plans
Facilitate meetings, set agendas, and follow up on deliverables
Train clients on systems and provide technical support
Escalate risks and manage timelines with internal teams

Benefits

A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
An annual incentive bonus plan
Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
A supportive, responsive management approach and opportunities for career growth and advancement
Paid parental leave and adoption/surrogacy assistance
An employee giving program that double matches your donations to eligible nonprofits and schools
In addition to the competitive salary range below, our employee-focused benefits support work-life balance.
Eligibility to participate in an incentive program is subject to the rules governing the program and plan.
Any award depends on a variety of factors including individual and organizational performance.
The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.
Salary Range: $76,250.00 - $111,500.00