Implementation Manager

Assa Abloy-posted 21 days ago
Full-time • Mid Level
Austell, GA
5,001-10,000 employees
Administrative and Support Services
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HID Global is looking for a strong Implementation Manager. This position will oversee and drive our field services and support activities relating to the installation and maintenance of HID technology solutions implemented in healthcare entities. The position will enhance our service standards, developing strategies for operational excellence, and foster a positive and proactive work environment. If you excel in leadership, have a passion for customer satisfaction, and possess strong problem-solving skills and are passionate about technology solutions and how it can influence the lives of both clients and their employees, we invite you to join our innovative and ambitious team at HID Global! HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.

  • Installation and delivery of our RTLS technology at customers sites in the North American Healthcare market.
  • Day-to-day management: Leading the field service teams to ensure they are meeting goals and maintaining client satisfaction.
  • Issue resolution: Taking the lead on resolving complex or high-priority service issues, sometimes escalating them to internal or external partners.
  • Team leadership and development: Providing coaching, feedback, and skill development to the management and support staff through one-on-one meetings and performance management.
  • Delivery planning: Evaluating and modifying business models, aligning team objectives with enterprise goals, and ensuring the team has the tools needed to succeed.
  • Process and performance monitoring: Developing, administering, and monitoring service level agreements (SLAs), and using data to evaluate productivity and make improvements.
  • Collaboration: Working with other departments like sales to ensure resources are available for customers and processes are streamlined.
  • Bachelor's degree from four-year College or University required. Candidates with lower-level degree combined with additional relevant job experience may also be considered
  • A minimum of 4+ years of proven experience in healthcare technology required.
  • Experience managing onsite teams within a client facing environment requirement.
  • Have a process improvement mindset and not be afraid to give feedback to a wider team and management for continuous improvement.
  • Display the ability to persevere, be proactive, and resilient in the face of setbacks and challenging timelines and expectations.
  • Competitive salary and rewards package
  • Competitive benefits and annual leave offering, allowing for work-life balance
  • A vibrant, welcoming & inclusive culture
  • Extensive career development opportunities and resources to maximize your potential
  • To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds
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