Implementation Manager

Revyse-posted 7 days ago

Full-time • Mid Level

Remote • Washington, DC

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We are hiring an Implementation Manager who will own the onboarding journey for our customers and help define what implementation looks like at Revyse as we scale. This is not a role where you step into a pre-built machine with polished playbooks and rigid checklists. You will be the person shaping the strategy, the workflows, the quality standards, and the long-term operating model for how onboarding is executed across thousands of units and multiple product suites. You will lead customers through the rollout of all Revyse products, manage technical configuration, partner with internal teams to keep onboarding on track, and ensure that every customer successfully meets activation milestones. This role blends project management, onboarding strategy, technical problem solving, operational design, and customer communication. If you love building systems, solving operational puzzles, and creating scalable frameworks in a fast-moving environment, this role is for you.

Define and Scale the Implementation Function: Help architect what implementation looks like as we grow. This includes designing workflows, identifying bottlenecks, standardizing processes across operators of different sizes, and creating repeatable models that allow us to onboard customers faster without sacrificing quality. You won't just follow a playbook – you'll build it.
Manage Integrations: You'll support customers through technical integrations such as SSO, Yardi, Stripe, and Salesforce. This includes gathering requirements, coordinating with Engineering, helping test the flow, and confirming that everything works as expected before launch.
Lead Onboarding Projects: Guide customers from kickoff to activation. Set timelines, run discovery, drive project clarity, and ensure every stakeholder understands what is coming next. Your goal: create a predictable, structured onboarding experience that sets customers up for long term success.
Drive Activation Milestones: You'll track customer progress closely, keeping an eye on dependencies, flagging risks early, and ensuring customers meet every major activation milestone. When a customer gets stuck, you'll help unblock them quickly so the project stays on track.
Document and Improve SOPs: You'll help us define and refine how onboarding works. That means keeping SOPs up to date, improving onboarding playbooks, and helping build the repeatable processes that make scaling easier.
Collaborate Across Teams: You'll work closely with Product, Engineering, Support, and Sales to make sure every customer gets what they need. You will keep everyone aligned on progress and make sure nothing slips through the cracks. Once onboarding is complete, you'll provide a seamless handoff to Customer Success, with full confidence that they are ready for steady-state support.

3+ years of experience in implementation, onboarding, project management, or technical account support in a B2B SaaS environment
Strong project management skills with the ability to manage multiple complex onboarding projects simultaneously
Experience configuring software environments, mapping data, and working with complex datasets
Comfort with systems like Yardi, SSO providers, Salesforce, and other integrations
High attention to detail and a strong quality control mindset
Excellent communication skills and confidence working with corporate stakeholders, department heads, and onsite teams
Ability to simplify complex workflows and lead customers through operational change
Experience using tools such as Notion, Asana, Slack, Zendesk, and Google Sheets
An entrepreneurial, generalist mindset with a willingness to roll up your sleeves, take ownership, and build in an environment where processes are still being defined

You’ll help move our high-growth startup forward and shape how we scale.
Collaborative remote-forward work environment with a SUPER passionate and talented team. We love working hard on interesting projects.
You’ll be sitting at the crossroads of multifamily vendors and operators. Being able to bring the industry together and amplifying the good happening all around us is some seriously rewarding work.
Trust falls are part of our DNA. We don’t think it’s weird or awkward to care about our well-being at work - we value each other as individuals and are energized by the idea of understanding our colleagues on a deeper level.
Our leadership philosophy is to over communicate, always. We’re transparent about company goals and opportunities.
We believe that 100% of the organization should understand and be accountable to the vision and strategy. If we all know where it is we’re trying to go, it’s far easier to row the boat in unison.

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