Implementation Manager (Remote)

Averhealth•Richmond, VA

2d•$63,000 - $68,000•Remote

About The Position

Averhealth reclaims lives, unites families, and strengthens communities by helping people to achieve sustained sobriety. We do this by integrating people, technology, and science to create and provide the smartest, most innovative solutions to aid substance use disorder supervision and treatment. Averhealth is an innovator that embraces creativity and industry leadership to generate high growth, provide career opportunities, and invest in the skill set of our team. POSITION SUMMARY: This role leads the implementation of new customer onboarding, requiring close collaboration with Corporate, Business Development, and Account Management teams. Responsibilities include serving as the primary contact newly acquired customers and transitioning them to the operations team. The position also involves conducting customer training and implementation presentations, facilitating meetings. Furthermore, this individual will identify cost-conscious strategies, streamline processes, and perform post-implementation analysis to ensure testing volume targets are met. This position requires limited travel, 10-15%.

Requirements

Experience leading implementation of new customers and/or new site openings
Experience working with multiple departments and teams to achieve a common goal
Ability to consistently meet deadlines and drive progress and accountability in others
Strong organization, planning, and time management skills
Ability to function effectively in a high-volume, fast-paced environment
Ability to communicate effectively both orally and in writing
Analytical and problem solving abilities
Ability to work both independently and as part of a team
Ability to multi-task
Ability to prioritize work and take initiative
Strong attention to detail
Skilled in the use of computers, especially in operating Microsoft-based programs
Ability to handle and maintain confidential information
Bachelor’s degree in an applicable field
7+ years of project management or account management experience

Responsibilities

Lead implementation of new Customer on-boarding and Patient Care Centers, coordinating with Corporate, Business Development and Account Management teams
Coordinate with Business Development and Operations teams to determine growth strategies in new markets
Serve as primary point of contact for new customers, acting as the liaison between Averhealth team members and the customer
Transition the new customer to the appropriate operations team member to become the primary point of contact as the site opens and/or testing begins
Research new customer geographic areas to identify optimal Patient Service Center location and work with real estate team to manage procurement of real estate
Work with vendors during new customer implementation to establish the new locations in each vendor’s system
Conduct new customer training and customer implementation presentations in-person and via web
Facilitates effective internal team and customer meetings throughout implementation period
Conduct on-going implementation meeting with new customers and operations team during the on-boarding process
Develop and implement a customer experience strategy, including new customer implementation SOPs and best practices
Identify and implement cost-conscious strategies and streamlined processes integrating all necessary departments throughout the implementation process
Perform post-implementation analysis to ensure new customers meet anticipated testing volumes