Implementation Manager

Metronome•San Francisco, CA

4d•$168,000 - $210,000

About The Position

The professional services team at Metronome is a technical group that sits at the intersection of sales, growth, product, and R&D. In simple terms, we own the technical and project management aspects of the customer lifecycle between after sales and before handoff to post-implementation teams. As an Implementation Manager in the Professional Services team, you’ll primarily be focused on ensuring customers successfully implement Metronome’s products and realize value quickly. Metronome is a startup. As such, there’s a lot still to figure out and tremendous room for high-agency people to impact our direction and strategy, build processes from zero to one, and generally make a difference. If this excites you as much as it excites us, let’s talk.

Requirements

5+ years of experience working in technical and/or customer-facing roles involving SaaS products (for example, roles like technical project managers, sales engineering, solutions architecture, technical account management).
Experience leading complex implementations with enterprise tech companies.
Experience in fast-moving startup environments that value high agency.
Excellent communication, stakeholder management, and presentation skills, with ability to create buy-in at multiple levels, from VP and C-level executives down to the working team level.
Ability to navigate ambiguity and drive alignment through influence rather than authority.
Excitement for building and improving GTM playbooks, processes, and reusable assets.
Ability to travel approximately 30% of the time (will vary depending on client needs)

Nice To Haves

Deep knowledge of the quote-to-cash space, including integrating with or otherwise interacting with tools like Salesforce, NetSuite, CPQs, etc.
Experience as a software engineer, product manager, solutions architect, or in other technical roles.
Strong understanding of project management and program management fundamentals and principles
Experience working with users from one or more of the following personas: Finance/ CFO, Engineering/ CTO, Product/ CPO, Sales Ops/ CRO, and Billing Operations.
Experience with logs, metrics, billing, finance, or other infrastructure or financial tooling and concepts.

Responsibilities

Own and drive implementations of Metronome to successful client outcomes
Leverage project management skills to decompose large and complex implementations into milestones that balance value realization, speed, and business risk
Use strong communication skills to convey complex system concepts and implementation plans to a business audience (up to C-level executives) in a clear and concise manner
Have a solid understanding of technical and integration concepts, with the ability to confidently speak about Metronome product capabilities and our value proposition
Partner with Solution Architects and other project team members to track progress, proactively identify risks and issues, and solve technical issues (including being hands on as needed)
Provide expert guidance to clients regarding usage-based pricing and consumption business models
Build relationships with people at our client organizations, from day-to-day operators to C-Suite executives. We believe in meeting our customers in-person whenever possible.
Ensure a proper handoff to our post-implementation teams (Customer Success and Technical Support)
…all of this with prospects at the scale of our most strategic current customers (like Confluent, Databricks, OpenAI, and Anthropic). Expect these engagements to be complex, deep, technical, and most of all interesting. Metronome directly influences how the internet monetizes - AI is an obvious current example - and our group is on the front lines driving this influence with our prospects.

Benefits

Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership
Paid parental leave
FSA (Flexible spending account)
Retirement planning - Traditional and ROTH 401(k)
Flexible time off
Employee assistance program (mental health benefits)
Culture where personal growth is highly valued

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