Implementation Manager

FourKites • Chicago, IL

12d

About The Position

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity . As an Implementation Manager at FourKites, you will serve as the strategic orchestrator behind enterprise transformations for Global 1000 companies managing complex supply chains. This role combines deep functional consultation with comprehensive project management to ensure successful software deployments. You will act as the trusted advisor who transforms complex logistics challenges into streamlined solutions, building stakeholder relationships while ensuring enterprise implementations deliver measurable business outcomes. Impact & Scope : Each implementation you lead directly enhances supply chain visibility for major enterprises, contributing to operational efficiency improvements and cost reduction across global logistics networks. What you’ll be doing: Core Responsibilities You will be part of our Global Implementation team, committed to helping enterprise customers successfully adopt FourKites as both a technology solution and a strategic approach to supply chain visibility across their organization You will serve as a trusted advisor and empathetic customer advocate, problem solver, and product expert to support customers building their first supply chain visibility workflows in FourKites You will be a consultant focused on onboarding our rapidly growing Global 1000 customer base, ensuring they get off on the right foot and continue to derive maximum value from the platform over time You will deeply understand both FourKites' capabilities and each customer's unique business challenges, including the operational issues being resolved through implementation, to serve as both a product expert and strategic partner through the change process You will execute implementations for each customer based upon their specific processes, requirements, and jointly established goals to ensure successful adoption; tailoring approaches to meet customer objectives as needed You will facilitate the implementation process and associated activities, such as stakeholder training, executive reviews, and regular progress meetings to ensure project success and platform adoption You will oversee complex enterprise projects from initiation through deployment, coordinating internal teams (technical leads, carrier operations specialists) and external stakeholders across multiple time zones You will develop comprehensive project roadmaps with clear milestones, managing scope changes while maintaining delivery timelines and identifying potential challenges early You will serve as a valuable liaison to our product team, providing real-time customer feedback and helping to align our product roadmap with customer visions and operational goals You will partner with internal relationship stakeholders including Sales and Customer Success to deliver a cohesive customer experience from pre-sales through transition and beyond You will analyze the strengths and opportunities of our implementation approach, both at individual customer and program levels, to drive continuous enhancement of how we serve our enterprise clients You will maintain alignment between executives, IT teams, operations managers, and end users throughout the implementation lifecycle, ensuring smooth handoffs and long-term success About the team: The Global Implementation team is a smart, driven, and highly collaborative group that thrives at the intersection of technology, operations, and customer impact. We take pride in solving complex, real-world problems together—supporting one another across time zones, sharing learnings openly, and celebrating wins big and small. This team is empowering by design: you’ll be trusted to own outcomes, influence decisions, and grow your craft while working alongside empathetic teammates who genuinely care about customer success and each other.

Requirements

• You have 4+ years of experience implementing enterprise SaaS solutions with demonstrated success managing complex, multi-stakeholder projects from initiation to completion
• You're genuinely passionate about helping customers see the value of FourKites as a solution for their supply chain challenges and serving as an advocate for their success
• You have proven ability to present to and influence C-suite executives and technical architects, adapting your communication style to diverse organizational cultures
• You excel at facilitating productive meetings, resolving conflicts, and maintaining team alignment across global enterprise environments
• You have the analytical capability to break down complex business processes and identify optimization opportunities while adapting successfully to dynamic environments with shifting priorities
• You have a track record of delivering projects that meet or exceed customer expectations with meticulous attention to quality and detail
• You can translate technical concepts clearly to business stakeholders and vice versa, creating comprehensive documentation that serves as a blueprint for success
• You have proven success collaborating across sales, product, engineering, and customer success teams to deliver cohesive customer experiences
• You have strong SaaS implementation expertise (supply chain, logistics, or transportation experience is a strong bonus)
• You're committed to continuous learning and improvement, using customer feedback to enhance both individual and program-level effectiveness
• You're able and willing to travel to customer sites for key implementation milestones such as kickoffs, training, and customer success transitions (20-25% travel expectation, focused on strategic moments rather than constant travel)

Nice To Haves

• You have strong SaaS implementation expertise (supply chain, logistics, or transportation experience is a strong bonus)

Responsibilities

• be part of our Global Implementation team, committed to helping enterprise customers successfully adopt FourKites as both a technology solution and a strategic approach to supply chain visibility across their organization
• serve as a trusted advisor and empathetic customer advocate, problem solver, and product expert to support customers building their first supply chain visibility workflows in FourKites
• be a consultant focused on onboarding our rapidly growing Global 1000 customer base, ensuring they get off on the right foot and continue to derive maximum value from the platform over time
• deeply understand both FourKites' capabilities and each customer's unique business challenges, including the operational issues being resolved through implementation, to serve as both a product expert and strategic partner through the change process
• execute implementations for each customer based upon their specific processes, requirements, and jointly established goals to ensure successful adoption; tailoring approaches to meet customer objectives as needed
• facilitate the implementation process and associated activities, such as stakeholder training, executive reviews, and regular progress meetings to ensure project success and platform adoption
• oversee complex enterprise projects from initiation through deployment, coordinating internal teams (technical leads, carrier operations specialists) and external stakeholders across multiple time zones
• develop comprehensive project roadmaps with clear milestones, managing scope changes while maintaining delivery timelines and identifying potential challenges early
• serve as a valuable liaison to our product team, providing real-time customer feedback and helping to align our product roadmap with customer visions and operational goals
• partner with internal relationship stakeholders including Sales and Customer Success to deliver a cohesive customer experience from pre-sales through transition and beyond
• analyze the strengths and opportunities of our implementation approach, both at individual customer and program levels, to drive continuous enhancement of how we serve our enterprise clients
• maintain alignment between executives, IT teams, operations managers, and end users throughout the implementation lifecycle, ensuring smooth handoffs and long-term success

Benefits

• FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe.
• To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays.
• Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others.
• Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity.
• Benefits offered in the US Medical, Dental & Vision benefits start on first day of employment Health Savings Account employer contribution Medical and Dependent Care FSA Supplemental insurance for Accident and Critical Illness expense reimbursement Dedicated resources for family planning, 1:1 support for new parents, access to child care and welfare networks, fertility, LGBTQIA+ inclusive, behavioral and psychological health 401k Retirement savings employer match Bonus and incentive compensation as well as employee stock option program Employer paid life insurance and short term disability insurance 20 PTO days, 5 recharge days, 2 volunteer days Up to 16 weeks of parental leave for birthing parents, fully paid Up to 12 weeks of parental leave for non-birthing parents (8 weeks paid, 4 weeks unpaid) Technology reimbursement Commuter benefits for in office employees (Chicago) Annual Wellness Stipend Ongoing learning & development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees