Assist VP, Operations with all aspects of installation requirements that includes but is not limited to documentation, processes, communication, and decision making for internal and external customers. • Assist VP, Operations with new and existing business installations and coordinates with internal and external customers. • Assist in prioritizing account issues, developing specific account plans, and directing daily activities to achieve account goals. • Assist in completing department projects for renewals, legislative mandates, customized mailings, and other administrative services. • Assist in completing and maintaining implementation required documentation for internal or external use. • Organizes, updates, and maintains client service and customer information in a manner useful to representatives. • Obtains, utilizes and accurately summarizes key data for management in a timely manner that assists in achieving desired account results. • Identifies and coordinates marketing, management and technical resources necessary to achieve existing account service objectives. • Coordinates with Implementation Team to maintain positive relationships with customers and brokers. • Coordinates with Marketing the creation, development, and maintenance of required client and member materials. • Establishes and maintains effective customer relationships with key decision makers and stakeholders, including consultants and brokers. • Ensures that account data is current, accurate and complete on internal computer systems. • Consistently supports compliance by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Delta Health Systems policies and procedures. • Actively participants with new and existing business customers and partners. • Represents company client meetings virtually or on site. • Maintains and updates organization agreements in the company’s contracts repository. • Other duties as assigned