Implementation Manager

Knack • Miami, FL

1d • Remote

About The Position

Think you’ve got a knack for working on a team, and want to be at the forefront of the digital landscape with the fastest growing peer tutoring platform in the country?

Knack is the eminent student-led learning strategy for colleges and universities. With Knack, colleges and universities can mobilize their high-achieving students to build a larger network of peer tutors and ensure no student is left without the support they need. It’s modernized peer learning for students, by students.

If you are interested in working on a team of constantly curious, driven innovators, who are modernizing peer learning, then look no further!

We are seeking a full-time Implementation Manager who will work hand-in-hand with our Partner Success, Student Support, and Operations teams. This is a dynamic, multifaceted, and challenging role. As we continue our high-growth trajectory, you will be a pivotal member in driving the momentum and velocity behind our company's growth — excited yet?!

Requirements

• 3+ years of higher education experience, including program design or implementation
• 3+ years of experience supporting partnerships at an education technology company
• Demonstrated ability to manage high-value partnerships and deliver measurable results
• Strong project management, problem-solving, and relationship-building skills
• Highly organized, detail-oriented, and process-driven
• Comfort with change and adaptability in a growing company
• Commitment to teamwork, lifelong learning, accessibility, and making an impact

Nice To Haves

• Experience with peer programs in higher education
• Experience as a peer tutor
• Experience within other parts of the educational sector (e.g., K12)

Responsibilities

• Manage implementations with new partners to ensure that programs are able to get off to a strong start
• Support partners and students by handling front-line issues through meetings, email, and our support ticketing system
• Collaborate with Partner Success team members to create and improve strategic account-based plans to improve outcomes for existing partnerships
• Drive student tutoring usage and satisfaction of services among partnered institutions by educating on best practices and standardizing playbooks
• Proactively share knowledge and expertise through documentation, one-on-one, trainings, and webinars
• Identify opportunities for product improvement in collaboration with Sales, Partner Success, Operations, and Engineering teams
• Provide additional support for special engagements and other partners who require custom handling
• Serve as an internal and external subject-matter expert on Knack, our platforms, and our overarching philosophy

Benefits

• Competitive salary & vested stock options (equity ownership)
• Health care benefits (medical, dental, vision), 401K, and wellness stipend
• Flexible time off policy in addition to 12 company holidays and a winter break
• Work from home flexibility and monthly stipend
• Company-sponsored technology and equipment
• Annual company retreat
• Autonomy, ownership, and the chance to grow alongside a phenomenal and passionate team every day

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed