Implementation Manager

Infinitus Systems•San Francisco, CA

4d•Hybrid

About The Position

At Infinitus, our mission is simple: create time for healthcare by making access, adherence, and affordability easier than ever. Using multimodal AI, human-in-the-loop systems, and a rich knowledge graph, we’ve automated over 5 million calls—saving millions of hours for patients and providers. Backed by top investors like Kleiner Perkins, Google Ventures, and a16z, we’re a team that loves to challenge the status quo and move fast at the intersection of AI and healthcare. As an Implementation Manager on the Customer Enablement team, you will lead the technical delivery of AI agent and copilot solutions for Big Pharma, Specialty Pharmacy, Pharm Hubs, Payor and Provider clients, with a focus on system integrations and pilot implementations. You’ll serve as a trusted partner to our clients, guiding them through the configuration, integration, and adoption of Infinitus solutions while ensuring seamless, scalable outcomes. This role combines technical execution, project ownership, client engagement, and cross-functional collaboration. You’ll be instrumental in helping clients unlock the full value of our AI platform in clinical, commercial, and operational use cases.

Requirements

4–5 years of experience in leading software implementation, technical consulting, or system integration for healthcare clients, ideally with SaaS platforms.
Demonstrated ability to project manage and deliver client-facing technical projects end to end.
Strong agile and project management skills to deliver customer features in two-week sprints
Hands-on experience working with Salesforce or other CRM platforms.
Exceptional verbal and written communication skills—able to bridge business and technical stakeholders.
Analytical thinker with excellent problem-solving skills and attention to detail.
Comfortable working independently and juggling multiple fast-paced projects in a startup environment.

Nice To Haves

Experience working with or for pharmaceutical manufacturers or in life sciences technologies
Familiarity with Mulesoft, or similar integration tools
Exposure to AI solutions, digital transformation, or automation in healthcare.
Experience in data integrations with EMR or payor systems.

Responsibilities

Own the end-to-end delivery for new client integrations and solution pilots.
Translate business use cases into detailed solution plans.
Lead implementations for integrations with client systems including CRM (e.g., Salesforce), Electronic Medical Records (EMRs), and data platforms via APIs, CSVs, Smart on FHIR, and other standards
Coordinate with rest of the customer enablement, internal engineering and product teams to ensure timely, scalable integration rollouts.
Manage multiple concurrent client implementations with structured delivery methodology and clear communication.
Track milestones, risks, and deliverables to ensure predictable outcomes.
Capture learnings and contribute to continuous improvement of the implementation playbook.
Act as a consultative partner to Big Pharma, Specialty Pharmacy, Pharm Hubs, Payor and Provider clients; provide clear guidance on system capabilities, integration strategies, and best practices.
Lead technical client conversations and working sessions, representing Infinitus as a domain expert.
Support customers through design, build, QA, UAT, go-Live and hypercare cycles, proactively troubleshooting issues and ensuring client readiness for launch.

Benefits

Competitive salary, equity, and 401(k)
Wellness stipend & great benefits (medical, dental, vision)
Generous PTO & parental leave
Bi-annual offsites & a collaborative, mission-driven culture
Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only)

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