Implementation Manager US DPMS

Carestream Dental

About The Position

The Implementation Manager US, DPMS is responsible for leading and scaling the DPMS US Implementations function, ensuring successful client onboarding, timely order-to-cash (O2C) execution, and high client confidence through effective change management. This role combines people leadership, client-facing delivery excellence, operational rigor, and continuous innovation to drive predictable, high-quality implementations across all US DPMS clients. The Team Leader partners closely with Sales, Customer Success, Product, Operations, and Finance to ensure implementations are efficient, scalable, and aligned with DPMS strategic objectives while delivering an exceptional client experience.

Requirements

7+ years of experience in client implementations, professional services, or customer delivery roles
3+ years of people leadership experience managing high-performing teams
Proven success leading complex, multi-stakeholder implementations in a US market
Strong understanding of order-to-cash processes and cross-functional delivery models
Exceptional client-facing, communication, and executive presence skills
Demonstrated ability to drive change management and client adoption
Strong project management discipline with experience using modern delivery tools

Nice To Haves

Experience in DPMS, SaaS, or enterprise technology implementations
Familiarity with implementation methodologies (Agile, hybrid, or waterfall)
PMP, Prosci, or similar certification a plus
Experience scaling implementation teams or building new delivery models

Responsibilities

Lead, coach, and develop the US Implementations team to deliver consistent, high-quality client implementations
Establish clear roles, expectations, and performance metrics aligned to DPMS goals
Foster a culture of accountability, collaboration, innovation, and continuous improvement
Conduct regular performance reviews, capacity planning, and skills development initiatives
Own end-to-end delivery of all US DPMS implementations from contract handoff through go-live
Serve as executive escalation point for complex or high-risk client implementations
Ensure implementations are delivered on time, within scope, and aligned with client expectations
Drive strong stakeholder alignment across client executive sponsors, project teams, and internal partners
Drive efficient and predictable order-to-cash turnaround times for implementations
Partner with Sales, Finance, and Operations to ensure clean handoffs, accurate scoping, and timely revenue realization
Identify and remove process bottlenecks impacting implementation velocity and billing readiness
Track and report on O2C performance metrics and implementation health
Ensure clients are supported through change with structured communication, training, and adoption strategies
Proactively manage risks, dependencies, and client readiness throughout the implementation lifecycle
Build trust and confidence by setting clear expectations and delivering consistent progress visibility
Champion client advocacy and long-term success during and post-implementation
Create, standardize, and continuously improve client-facing implementation tools, templates, and artifacts
Ensure project plans, timelines, and status reporting are clear, consistent, and actionable
Leverage data and insights to drive decision-making and continuous delivery improvement
Maintain strong implementation governance and reporting cadence
Bring innovation to the implementation model through process optimization, automation, and new delivery approaches
Partner with Product and Technology teams to influence roadmap decisions based on implementation insights
Pilot and scale new tools, methodologies, or technologies that improve speed, quality, and client experience
Stay current on best practices in implementation management, change management, and SaaS delivery