Implementation Manager - Order Visibility & Inventory Visibility

FourKites•Chicago, IL

4d•$80,000 - $120,000

About The Position

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. As an Implementation Manager, you will lead enterprise transformations for Global 1000 companies implementing our Order Visibility and Inventory Visibility solutions. You'll serve as the strategic orchestrator combining deep functional consultation with comprehensive project management to ensure successful deployments across the complete order and inventory lifecycle. Impact: Each implementation you lead enhances end-to-end supply chain visibility for major enterprises, enabling proactive disruption management, inventory optimization, and cost reduction. You'll break down silos between OMS, WMS, TMS, and YMS systems to create a single pane of glass for order information. About the team: The Order & Inventory Visibility Implementation team is a highly collaborative, customer-obsessed group that thrives on solving complex, real-world supply chain problems. We combine deep domain expertise with curiosity and empathy—working closely across product, engineering, and customer teams to design solutions that truly move the needle for customers. What makes this team unique is the ownership and trust we operate with: implementation managers are empowered to lead end-to-end, influence decisions, and grow their expertise while partnering with smart, supportive teammates across regions and functions. We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out!

Requirements

5-10 years of experience implementing enterprise ERP software (SAP, Oracle, JDA/Blue Yonder, Manhattan, Infor, Microsoft Dynamics, etc.) with strong understanding of Order Management, Inventory Management, Warehouse Management, and/or Transportation Management modules
Strong background in logistics, supply chain operations, or transportation with hands-on understanding of order fulfillment, inventory management, and logistics execution processes
Proven track record working with Order-to-Cash (O2C) and/or Procure-to-Pay (P2P) processes within ERP environments
Experience implementing enterprise SaaS solutions with demonstrated success managing complex, multi-stakeholder projects from initiation to completion
Understanding of order management lifecycle from order creation through delivery, including order promising, allocation, picking, packing, shipping, and POD
Strong knowledge of inventory management concepts including safety stock, reorder points, inventory optimization, multi-tier inventory, and VMI (Vendor Managed Inventory)
Understanding of transportation management including carrier management, load tendering, freight tracking, and OTIF (On-Time In-Full) metrics
Experience with data mapping, transformation, and validation across disparate supply chain systems
Excel at facilitating productive meetings, resolving conflicts, and maintaining team alignment across global enterprise environments
Track record of delivering projects that meet or exceed customer expectations with meticulous attention to quality and detail
Experience managing multiple concurrent enterprise implementations with competing priorities
Strong organizational skills with ability to manage complex project plans with multiple workstreams
Analytical capability to break down complex order management and inventory control business processes and identify optimization opportunities
Ability to translate technical concepts clearly to business stakeholders and vice versa, creating comprehensive documentation
Ability to identify value drivers and articulate ROI for supply chain visibility investments
Genuinely passionate about helping customers see the value of FourKites as a solution for their supply chain challenges and serving as an advocate for their success
Commitment to continuous learning and improvement, using customer feedback to enhance both individual and program-level effectiveness
Proven success collaborating across sales, product, engineering, and customer success teams to deliver cohesive customer experiences
Strong empathy and ability to understand customer pain points and business pressures
Able and willing to travel to customer sites for key implementation milestones such as kickoffs, design sessions, training, and go-lives (20-25% travel expectation)
Strong written and verbal communication skills
Self-motivated with ability to work independently and as part of a team

Responsibilities

Lead end-to-end implementations of FourKites' Order Visibility and Inventory Visibility solutions, managing complex integrations with customer ERP systems (SAP, Oracle, JDA/Blue Yonder, Manhattan, etc.), Order Management Systems, Warehouse Management Systems, and Transportation Management Systems
Design and deliver solutions providing visibility into complete order lifecycle tracking from planning through final delivery, inventory visibility with SKU-level detail and stockout prevention, automated exception identification, root cause analysis of supply chain inefficiencies, and 30-day risk forecasting for inventory-constrained orders
Guide comprehensive data mapping and integration validation, ensuring accurate flow of order status, inventory levels, delivery information, and exception data
Provide guidance on order-to-shipment matching logic, order-to-delivery mapping, and inventory-to-order linkage to ensure complete visibility across the supply chain
Lead discovery and requirements gathering sessions to understand customer order management processes, inventory control methods, warehouse operations, and supply chain pain points
Develop comprehensive solution designs (blueprints) including custom order status mapping, risk configurations, inventory thresholds, KPI dashboards, and integration architecture with ERP, OMS, WMS, TMS, and YMS systems
Coordinate complex enterprise integrations across multiple systems, working with customer IT teams, integration partners, and FourKites technical teams
Guide Integration & Solution Validation phase, ensuring data accuracy across order, inventory, shipment, and delivery data
Facilitate User Acceptance Testing (UAT) validating order visibility, inventory visibility, and risk management capabilities
Work with technical teams to troubleshoot integration issues, resolve data quality problems, and guide production cutover activities
Oversee complex enterprise projects from initiation through hypercare, coordinating internal teams (Solution Architects, Integration Specialists, Order Visibility Engineering, Inventory Visibility Engineering) and external stakeholders across multiple time zones
Develop comprehensive project roadmaps following FourKites' implementation methodology: Kickoff → Requirements & Design → Configuration/Development → Integration & Solution Validation → UAT → Production Configuration → Super User Training → Go-Live & Hypercare → Transition to Customer Success
Manage scope, timelines, and deliverables while maintaining clear communication with C-suite executives, IT teams, procurement leaders, warehouse managers, and logistics operations managers
Create implementation documentation including requirements, solution designs, integration specifications, test plans, cutover plans, training materials, and value realization reports
Partner with Sales, Customer Success, Product, and Engineering teams to deliver cohesive customer experiences and provide real-time customer feedback to align product roadmap with customer needs