Implementation Lead

SmarterDx

33d•$150,000 - $170,000•Remote

About The Position

SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. Role We’re looking for an Implementation Lead who knows revenue cycle management inside and out- and is eager to take hands-on ownership throughout the implementation, including some technical components. From the moment a deal is signed through to the day we go live, you’ll lead the way - working closely with cross-functional teams and client stakeholders to make sure our solutions fit seamlessly into our end users’ workflows and deliver real value from day 1. You’re a natural collaborator and problem-solver, equally comfortable in conversations with Directors of CDI to data engineers. You know how to ask the right questions, dig into data requirements and operational workflows, and bridge the gap between technical and non-technical audiences. You are excited to expand your technical skill set, taking the lead on components like SSO, sFTP and allowlisting. You have a sharp eye for data validation, and you know that clean, accurate data is critical to powering our clinical AI. You are confident reviewing data specifications, anallyzing files, and ensuring we start every implementation with implementation best practices and solid data. Your attention to detail and process-oriented mindset bring clarity, order, and momentum to even the most complex implementations. This role is fully remote within the US

Requirements

5+ years' experience in a healthcare related field (or, if your y-intercept is lower, evidence that your slope is super steep).
In-depth knowledge of revenue cycle processes, including billing, CDI, coding and claims management.
A background in healthcare consulting and/or experience overseeing software deployments in a healthcare context.
Proven experience as an Implementation Lead or similar role, with a focus on healthcare and revenue cycle.
Strong project management skills, with the ability to successfully lead and execute complex implementation projects within defined timelines.
Data analysis experience (preferably using SQL or Python)
Problem solver who thinks creatively to identify solutions to problems.
Entrepreneurial mindset. Previous experience as an early joiner in a young technology company or evidence that you are scrappy.
Excellent communication and interpersonal skills.
High level of professionalism, integrity, and commitment to client satisfaction.
Autonomy and the confidence to drive process improvements throughout times of ambiguity and changing priorities

Nice To Haves

PMP or Six Sigma
Certification in Epic, Cerner, or Meditech
Experience with our tech stack
Our stack JIRA, Salesforce, Hex/Snowflake, Figma, Zapier

Benefits

Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
Remote-First Team – Work from anywhere in the U.S.
Unlimited PTO & 10 Holidays – So you can relax and recharge.
401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match.
Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

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