Implementation Lead

Valon Mortgage, Inc.•New York, NY

46d•Hybrid

About The Position

Valon is deploying ValonOS, an AIânative operating system for complex, regulated operations, with a highâtouch implementation model that pairs great software with worldâclass onâtheâground execution. As an Implementation Manager, you keep complex, multiâstakeholder programs moving with clarity, pace, and trust. You are the client's primary dayâtoâday partner and the internal conductor who aligns Deployment Strategy, ForwardâDeployed Engineering, Product, and Operations to deliver outcomes quickly and safely.

Requirements

3-6 years in implementation management, consulting, program management, or similar roles driving complex enterprise rollouts.
Exceptional organization and written/verbal communication. Operate with clarity in ambiguity and highâstakes settings.
Relationship builder with high EQ who earns trustedâadvisor status with counterparts and executives.
Strong judgment on when to escalate, when to say no, and how to scope to the minimum viable path.
Comfortable coordinating across multiple vendors and stakeholders in complex, complianceâsensitive environments.

Nice To Haves

Experience in implementation management, consulting, investment banking, private equity, hedge funds, or enterprise software deployment where you managed crossâfunctional workstreams under tight timelines.
Background in forwardâdeployed work with product or engineering teams.
Fluency with program tools like Notion, Google Workspace, and project/issue trackers.

Responsibilities

Own the plan of record for an enterprise deployment
Keep track of all tasks, risks, issues, and open items across different work areas. Surface critical path, dependencies, and decision needs with precision.
Drive execution to timeline
Anticipate longâlead blockers, assign DRIs, set clear timelines, and burn down risks. Balance speed with quality in regulated, legacy environments.
Be the main client touchpoint
Build trusted relationships with project manager counterparts and business leaders. Read the room, manage expectations, and translate feedback into crisp actions.
Orchestrate crossâfunctional teams
Coordinate Deployment Strategists, Forward Deployed Engineers, Engineering, Product, and Analytics from discovery through go live.
Manage scope and change
Capture requests, cluster themes, and route to the minimum viable path. Use offâtheâshelf assets and sessions to avoid bespoke work where possible.
Land enablement and adoption
Plan and run training, comms, and readiness for target user cohorts. Track adoption against thresholds and close gaps.
Run executive cadence
Prepare materials and drive steering forums with client executives. Keep decisions, risks, and value tracking transparent and onâtrack.
Contribute to the playbook
Codify templates, checklists, and talk tracks that make future deployments faster and more repeatable.