Implementation Lead

Texture • New York, NY

6d • Remote

About The Position

The Senior Implementation Specialist leads onboarding and early delivery for Texture’s most complex or high-impact customers. This role owns execution during the delivery window, exercises independent judgment, and ensures customers reach value quickly and confidently.
This is a senior individual contributor role for someone who thrives in ambiguity, can manage complex delivery scenarios, and acts as a trusted execution partner to customers and internal teams.
This is a senior individual contributor role focused on delivery leadership and execution quality, not people management.
How This Role Makes Texture Better
Delivers high-quality onboarding for complex or strategic customers
Reduces delivery risk through strong execution judgment
Improves scalability by mentoring Implementation Specialists
Surfaces expansion, risk, and product signals early

Requirements

• 4–7+ years of experience in implementation, delivery, or customer onboarding roles
• Proven ability to manage complex, customer-facing delivery engagements
• Strong execution judgment and comfort making tradeoffs
• Excellent communication and stakeholder management skills
• Experience with SaaS tools, CRMs, or project tracking tools is a plus
• Experience working with technical teams and Scrum framework

Nice To Haves

• Energy experience not necessary, but preferred
• SaaS or technical product exposure preferred but not required

Responsibilities

• Advanced Customer Onboarding & Delivery Ownership
• Cross-Functional Delivery Leadership
• Advanced Triage & Delivery Signal Ownership
• Documentation, Enablement & Process Improvement

Benefits

• Sponsored Team Lunches: Twice-monthly company-sponsored lunches tied to team demo days.
• Flexible Time Off: Flexible paid time off with a minimum of 20 days encouraged annually.
• Parental Leave: 12 weeks of paid parental leave.
• Bereavement Leave: Up to 2 weeks of paid bereavement leave.
• Health Coverage: Medical, dental, and vision insurance fully covered for employees and their families (employees contribute $1/month).
• Income Protection: Company-provided life insurance, short-term disability, and long-term disability coverage.
• Pre-Tax Benefits: Access to FSA, HSA, commuter benefits, and dependent care savings.
• Well-Being & Mental Health Support: A comprehensive suite of benefits supporting physical health, mental health, family planning, financial wellness, and pet wellness.
• Retirement: 401(k) plan through Betterment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed