Implementation Coordinator III

Jack Henry & Associates Inc.•Charlotte, NC

62d•Remote

About The Position

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. We are looking for an Implementation Coordinator to join our Financial Crimes Solutions Implementation team. Implementation coordinators are customer-centric, driven, highly organized, and love to delight our customers. Coordinators deliver excellent customer experiences by taking them through a structured implementation project. Adhering to a strategic plan utilizing phased implementation steps to ensure a successful go-live. In addition to strong written, verbal, and interpersonal skills, this position requires a strong technical acumen. Our team values strong internal/team relationships, camaraderie, and having fun in our day-to-day work environment. As team members mature in their positions, emerging talents and skills are recognized and job responsibilities are fashioned to capitalize on what individuals do best. This position will be filled to work remotely within the United States. Ability to travel up to 5% to attend JHA meetings, trainings, and/or professional conferences.

Requirements

Must have a minimum of 4 years' experience in Systems Administration in banking, accounting software systems, or healthcare patient management systems.
Experience in SQL, ability to write SQL statements and navigate databases.

Nice To Haves

Experience with Azure including Azure Data Factory.
Knowledge in Jack Henry products and services.
Experience writing queries for research in SQL Server or PostgreSQL.
SQL Server Integration Services or other similar cloud technologies.

Responsibilities

Serves as a leader and resource for the installation team members.
Prepares customer for implementation. Conducts readiness reviews, ensuring all aspects of setup are complete.
Establishes guidelines/time-frames to ensure a successful installation. Ensures milestones are met. Monitors all phases of the installation and escalates issues when necessary.
May interact with project manager.
Exercises the responsibility and authority to take steps to ensure a successful installation.
Troubleshoots issues once implementation is complete.
Conducts exit reviews. Documents issues, ensuring they are not repeated in subsequent conversions.
May train installation team personnel.
May reinforce training to customers and/or provide guidance in training customer personnel.
May participate in new release activities.
May identify items that are outside the scope of a standard installation and participate in project activities related to those items.
May participate in sales turnover meetings to schedule and determine the scope of the project.
May perform other job duties as assigned.