Implementation Consulting Manager

Omnicell•Grapevine, TX

About The Position

The primary responsibility for this position is to manage and coordinate the operational integration of new pharmacies by serving as the primary on-site support through the initial opening of the pharmacy. Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”   Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.  Our guiding principles inform everything we do:  As Passionate Transformers, we find a better way to innovate relentlessly.  Being Mission Driven, we consistently deliver on our promises.  Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.  Understanding that Relationships Matter creates synergies that yield the greatest benefits for all. Intellectually Curious, eager to think deeper to learn and improve. In Doing the Right Thing, we lead by example in ALL we do.  We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all. Omnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at [email protected] [[email protected]]. At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.

Requirements

High School Diploma or GED required.
Minimum of three (3) years of experience as a Pharmacy Technician or in other pharmacy/clinic operations roles required.

Nice To Haves

Associate’s or Bachelor’s degree in Healthcare Administration, Business Administration, Pharmacy Technology, Life Sciences, or a related field preferred
Active, non-expired license/registration with their State Board of Pharmacy preferred
Five (5) years of experience as a Pharmacy Technician or in other pharmacy/clinic operations roles preferred.
Experience participating in or supporting pharmacy system implementations, workflow improvements, or operational projects preferred.

Responsibilities

Coordinates and executes a client-specific project plan for the opening of new pharmacies from an operational perspective.
Ensures project deadlines are met and desired outcomes are achieved.
Confers with management to gain knowledge of work situations that may require supplemental training for new pharmacy staff and to better understand changes in policies, procedures, regulations, business initiatives, and technologies.
Proactively monitors prescription pull-through from client prescribers and works with Omnicell and client leaders to maximize volume ramp-up and pharmacy performance.
Reacts quickly to a range of issues, varying in complexity, and addresses them at the appropriate management level.
Addresses escalated complaints and resolves issues in a timely manner.
Conducts one-on-one training and process coaching sessions with new pharmacy staff, covering specified topics including but not limited to: NLRx, phone system, and daily pharmacy opening/closing procedures.
Makes process improvement suggestions to enhance pharmacy workflow procedures.
Responsible for ordering and setting up all pharmacy systems, equipment, and supplies for new sites.
Coordinates all systems and equipment installations with clients and third-party vendors.
Verifies and tests all user access and credentials Omnicell prior to scheduled training and pharmacy open date.
Performs duties in accordance with established SOPs, aligned with company core values, and in the best interest of clients.
Position requires up to 70% travel.
Performs other duties as assigned.