Implementation Consultant

Momentus Technologies • Jacksonville, FL

25d • Remote

About The Position

As an Implementation Consultant, you will be part of a motivated and highly skilled team that designs, develops, deploys, personalizes, and supports client onboardings while having the opportunity to be exposed to a wide variety of services and technologies. Implementation Consultants play a critical role at Momentus Technologies, helping to ensure the success of our customers by helping to demonstrate value of the [Enterprise] platform and painting the vision of what's technically possible. They blend their technical abilities and deep product knowledge with strong storytelling skills as they partner with customers externally and customer-facing teams internally to drive long-lasting impact and customer retention.

Requirements

• Bachelor’s Degree
• Experience in Enterprise SaaS or Software Implementation. Experience with Elite highly preferred.
• Minimum of 2 year of experience as an implementation consultant acting as a billable resource with a utilization target
• Excellent organizational, written, and verbal communication skills and strong command of the English language
• Ability and availability for travel (5-10%) to customer sites for face-to-face meetings, as requested by the customer

Nice To Haves

• You are self-motivated and perform independently in a fast-paced environment that is constantly changing
• You possess exceptional time management skills
• You enjoy problem-solving mindset and adaptability
• You take a Customer, Quality, and Results-oriented approach
• Experience with Mavenlink (Kantata) and/or Momentus Software a plus
• Venue and/or Exhibition industry expert preferred but not required

Responsibilities

• Manage CRM and ERP software implementation projects for clients with 5-500 users.
• Participate in functional and technical working groups and progress meetings.
• Identify business needs, document requirements, and ensure a smooth delivery through our Best Practices Playbooks while supporting clients through the implementation process.
• Work closely with the Implementation Team, including Project Managers, Principal Consultants and Technical Services resources.
• Design and deliver key stakeholder training on system configuration as well as end user training.
• Basic project management tasks including the following: creation of onsite agendas, project task list follow up, escalation of issues to Project Manager & Leadership in order to keep the project within defined scope and timeline.
• Communicates clearly, delivering highly complex information in a polished, precise and compelling manner
• Effectively collaborates, readily involving others when necessary to successfully accomplish individual and group goals
• Demonstrates resilience by working toward objectives despite stress and pressure
• Acts with a growth-mindset by consistently seeking balanced feedback from others, building understanding of how one's actions and style impact others
• Takes prompt and effective action to address process breakdowns
• Remains positive, focused and results-driven in the face of uncertainty, by embracing change
• Demonstrates flexibility and resourcefulness, responding to different situations with an appropriate level of tact and flexibility

Benefits

• Remote Work: We believe in work that works for you. Get the job done where and when you work best.
• Two tickets annually to attend events hosted by our valued customers, fostering strong relationships and industry connections.
• Professional Development: Unlimited training opportunities through LinkedIn Learning to sharpen your skills and advance your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees