WorkForce Software, Implementation Consultant

ADP

7d • Remote

About The Position

As an Implementation Consultant, you will carry the WorkForce Software relationship forward after a sale and enable the first interaction between WorkForce’s largest clients and our industry-leading HR solutions. You will build relationships with clients and seamlessly implement our technologies to ensure your clients achieve long-term success. Once WorkForce’s services are delivered, your efforts will have a direct impact on the day-to-day lives of your clients' employees.

Every day, you will partner with clients to learn and understand their business needs; analyze existing systems, interface requirements, and business processes; and guide clients towards the best WorkForce solution. You will use your deep knowledge of Human Capital Management to design and build complex solutions for our enterprise client base, including the Fortune 500.

To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.

Requirements

• You have at least 2 years of experience working in software implementations, specifically workforce management
• Responsible for gathering and identifying customer business requirements from users, customers, and other stakeholders. this includes creating, maintaining business requirements documents, noticeable use cases and process diagrams.
• Become familiar with aspects of labor laws as it pertains to time and attendance rules, scheduling, and leaves of absences.
• You have intermediate to advanced Microsoft Office skills with a strong emphasis on Excel
• You have experience with Waterfall or Agile methodologies
• You will have the ability to travel up to 50% with the potential for international travel

Nice To Haves

• Experience noted above OR Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

Responsibilities

• Onboard Clients. You'll create exceptional onboarding experiences for each product or service implementation. You'll help clients develop the skills and confidence to use our products with ease through your expertise and relationship-building.
• Implement WorkForce Software Technologies. You will analyze existing systems, interface requirements, and business processes. You will incorporate new processes, tools, and approaches when recommending and implementing the WorkForce solution.
• Partner Internally. You will collaborate with associates in sales and support and exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
• Multi-Task & Communicate. You will work on multiple time-sensitive projects and follow-up items simultaneously. You will share essential information with clients and the teams you work with at ADP.

Benefits

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees