Implementation Consultant (Onsite)

Frontsteps•Denver, CO

14d•$59,000 - $75,000•Onsite

About The Position

The Implementation Consultant is responsible for the independent, strategic execution of setup, implementation, and adoption of our software solutions.  You will collaborate across Sales, Support, Customer Success, and other stakeholders to deliver high-volume software installations with a direct impact on business success and customer satisfaction. This salaried role reflects a professional services position with an expectation of strategic thinking, execution autonomy, ownership of complex deliverables, and consistent contribution to business-critical results – all of which will contribute meaningfully to the company’s revenue, customer retention, and operational excellence. You will be a key contributor to advancing our business objectives in this role.

Requirements

2 - 5 years in a SaaS implementation environment in a customer-facing solution delivery or implementation role
Proven ability to multitask utilizing time management and work prioritization skills
Ability to use critical thinking skills to investigate and solve problems independently and with direct effect on client satisfaction and project success
Excellent interpersonal and communication skills
Exceptional customer service skills
Excellent written and verbal communication skills
Proficient in Microsoft Office Suite
Strict attention to detail and highly organized
Technical aptitude and the ability to learn new processes quickly
Adaptable to change

Nice To Haves

Knowledge of HOA/Community Management preferred
Knowledge of the FRONTSTEPS suite of products is a plus
Training experience is preferred but not required
Project management experience preferred but not required

Responsibilities

Provide system setup, configuration changes, training, implementation, and support of FRONTSTEPS products with minimal supervision and direct ownership of deliverables
Consult with clients throughout implementation to ensure software is configured to meet their technical requirements and specifications in alignment with strategic business goals
Manage multiple customer implementation projects simultaneously including creating project plans, configuring products, and providing customer training as part of the implementation. It is expected that you will operate autonomously while demonstrating strong initiative and problem-solving capabilities.
Troubleshoot software and provide technical guidance to customers to ensure that their priorities and directions are aligned with product capabilities, and their platform meets customers’ needs
Proactively identify issues and manage conflicts that may arise to ensure the quality of the project is not compromised
Document best practices, processes, and procedures to streamline future onboarding efforts and scale knowledge across the team
Ability to implement products through coordination of resources and collaboration with multiple stakeholders, with a clear understanding of the impact on customer satisfaction and business performance
Work with cross-departmental teams to forward the company and maximize the client's product adoption and long-term value realization
Manage customer data required for successful implementations
Own and drive projects forward with accountability for meeting key performance metrics and client readiness outcomes
Contribute to the success and evolution of the Solutions Delivery Team while analyzing and refining processes that drive efficiencies and revenue
Additional responsibilities, including special projects, may be assigned as needed
Performs other duties as requested by management