Implementation Consultant
About The Position
Join Frontline Performance Group (FPG) and become part of a team dedicated to elevating service and revenue excellence. With more than 30 years of experience, we help world-renowned hospitality and automotive brands unlock the full potential of their frontline teams. Our proprietary technology, IN-Gauge, is used by over 60,000 users across 100+ countries. At FPG, we believe implementation is not just about activation. It is about creating clarity, confidence, and measurable value from day one. Our culture is collaborative, people-first, and grounded in continuous improvement. You are a customer-facing implementation professional with hands-on experience implementing hospitality software , and you enjoy working directly with customers to help them get real value from technology. You are comfortable leading conversations, guiding training, and supporting customers through the early stages of adoption. You may come from backgrounds such as: SaaS Implementation Consultant or Onboarding Specialist within hospitality technology Customer Enablement or Professional Services Consultant supporting hospitality platforms Hospitality technology trainer or customer-facing solutions role You are less focused on heavy technical configuration and more focused on: Training users Driving adoption Showing customers how the product supports their goals You enjoy being the trusted partner during the early lifecycle of a customer relationship. As an Implementation Consultant, you will support customers through activation and early adoption of IN-Gauge, ensuring they understand the product, use it effectively, and see value quickly.
Requirements
- Experience implementing hospitality software (SaaS, POS, PMS, or related hospitality platforms)
- Experience in SaaS implementation, onboarding, training, or customer enablement
- Strong customer-facing communication skills
- Ability to manage multiple customers and meeting cadences simultaneously
- Comfortable explaining product value and ROI in practical terms
- Experience with hospitality, automotive, or frontline technology
Responsibilities
- Act as the primary customer contact during implementation and early adoption
- Lead regular customer check-ins (weekly, biweekly, then quarterly as adoption matures)
- Provide an extra level of support to newly activated customers
- Ensure customers understand how IN-Gauge supports ROI, performance improvement, and frontline outcomes
- Deliver application training and feature walkthroughs to customer teams
- Support customers in understanding new features and best practices
- Reinforce usage patterns that drive faster time-to-value
- Track training completion and adoption milestones
- Monitor early product usage and engagement
- Gather customer feedback on usability, features, and opportunities for improvement
- Share insights with Customer Success and Product teams
- Ensure a smooth transition from implementation to Customer Success
- Document implementation progress, adoption status, and key customer goals
- Set Customer Success teams up for long-term account health
Benefits
- Employer contribution toward company sponsored health plans
- Dental & Vision plans offered
- Employer paid Short-term Disability & Employer paid Long-term Disability
- Employer paid Life Insurance Policy ($100,000)
- Employer paid Accidental Death & Dismemberment Policy ($100,000)
- 401K participation, with 4% Employer Matching Contribution
- Paid Time Off and annual holiday closure
- Parental Leave (Maternity, Paternity, and Adoption Leaves)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
