Implementation Consultant

MedAmerica • Emeryville, CA

27d • $102,290 - $130,420 • Remote

About The Position

Remote, Nationwide – Seeking Implementation Consultant Everybody Has A Role To Play In Transforming Healthcare At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare’s most pressing challenges from the inside. Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done. Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you. The Opportunity Lead and execute critical responsibilities for new contract start-ups, often under tight timelines and with minimal notice, including on-site travel as required. Serve as the primary liaison between client stakeholders and Vituity, ensuring seamless communication and issue resolution throughout the implementation process. Oversee and facilitate key start-up meetings in collaboration with administrative coordinators, ensuring alignment across all stakeholders to meet implementation milestones. Oversee document and communications management during the start-up phase, including calendar invitations, templated communications, and onboarding materials for clinicians and executives. Develop, maintain, and refine start-up documentation in partnership with the Contract Implementation Team (CIT), ensuring accuracy and standardization. Customize site-specific materials such as team flyers, orientation packets, and QR-coded resources to support onboarding and site readiness. Act as a central connector between Divisional Vice Presidents (DVPs), Regional Directors (RDs), CIT, and other stakeholders to facilitate knowledge sharing and decision-making during start-up. Support the collection and organization of site contact information and rosters, maintaining up-to-date records in centralized Teams folders. Oversee new partner onboarding, including benefits and informational meetings, in collaboration with RD and VP teams. Ensure timely and accurate distribution of calendar invites to all relevant parties for key onboarding events and meetings. Provide high-level support to VP and RD teams during strategic meetings with hospital and site executive leadership. Oversee IT readiness and technical support in advance of go-live to ensure uninterrupted service delivery. Act as a liaison between site data collectors and internal Vituity teams, supporting data integrity and consistency. Initiate and oversee daily data collection templates with practice administrators, ensuring reliable inputs from EMR systems or manual sources. Leverage internal Vituity tools and resources to implement new products, workflows, and services that enhance site performance. Conduct operational assessments of new sites in collaboration with cross-functional teams and co-develop summary reports and recommendations with site leadership. Build and maintain strong, collaborative relationships with new clients to ensure satisfaction and long-term partnership success. Apply deep knowledge of standard implementation practices essential during the first year of site start-up, ensuring successful adoption and execution as needed. Champion foundational pillars of site success, including operational performance, contract stability, patient satisfaction, financial viability, and throughput optimization. Serve as a strategic operational partner to Regional and Medical Director leadership, offering expertise that complements clinical and administrative decision-making. Collaborate cross-functionally with all Vituity departments to align internal capabilities with client needs, maximizing resource utilization and service impact. Provide regular, structured progress updates to Regional Directors and Medical Directors throughout the start-up phase, typically covering the first six months of the contract. Facilitate continuous improvement and operational stabilization across the assigned practice line(s), ensuring long-term sustainability and performance. Demonstrate a high level of proficiency in practice line scope, goals, and performance metrics, while maintaining in-depth awareness of local site conditions and dynamics. Support the rollout of policies, workflows, and organizational initiatives specific to the start-up phase, ensuring site alignment with Vituity’s standards and objectives. Develop, execute, and monitor targeted initiatives that address site-specific needs while advancing broader Vituity strategic goals during initial implementation. Exercise sound independent judgment in managing complex assignments that require specialized knowledge, adaptability, and operational insight. Partner with Operations Analysts and Practice Administrators to ensure timely setup of site-level scorecards and consistent monthly data collection. Identify early-stage readiness for advanced initiatives (e.g., RME, ACT), and support deployment at sites demonstrating capacity within the first 90 days. Apply operational understanding of the following to ensure long-term operational success for startups. Revenue cycle management Physician educational programs Ambassador programs Performance Data analysis to assess performance and identify area for improvement Coordination of reports to Executive teams Dashboards, data, and score cards for all practice lines Provides strategic project management and operational support for high-priority organizational and departmental initiatives on an ad hoc basis, ensuring timely execution and alignment with enterprise objectives. Performs related duties as required.

Requirements

• Bachelor’s degree in healthcare or related field required.
• Experience in healthcare operations or project management required.
• Strong organizational and project management skills required.
• Excellent communication and interpersonal skills required.
• Proficiency in Microsoft Office Suite and Vituity AI tools required.
• Ability to work collaboratively in a team environment required.
• Ability to travel to practice locations based on business need, sometimes on short notice.

Nice To Haves

• Master’s Degree in healthcare or related field preferred.
• Strong analytical and problem-solving skills.
• Data analysis and interpretation skills, including financial statements and statistical reports.
• Demonstrated ability to establish credibility quickly with Vituity and hospital clients.
• Ability to communicate effectively both in verbal and written. Polished public speaking skills with an ability to present to all types of audiences.
• Project management and facilitation skills
• Has strong understanding of operations along the acute care continuum (Ambulatory Care, Emergency Services, Inpatient Medicine and post-acute care)

Responsibilities

• Lead and execute critical responsibilities for new contract start-ups, often under tight timelines and with minimal notice, including on-site travel as required.
• Serve as the primary liaison between client stakeholders and Vituity, ensuring seamless communication and issue resolution throughout the implementation process.
• Oversee and facilitate key start-up meetings in collaboration with administrative coordinators, ensuring alignment across all stakeholders to meet implementation milestones.
• Oversee document and communications management during the start-up phase, including calendar invitations, templated communications, and onboarding materials for clinicians and executives.
• Develop, maintain, and refine start-up documentation in partnership with the Contract Implementation Team (CIT), ensuring accuracy and standardization.
• Customize site-specific materials such as team flyers, orientation packets, and QR-coded resources to support onboarding and site readiness.
• Act as a central connector between Divisional Vice Presidents (DVPs), Regional Directors (RDs), CIT, and other stakeholders to facilitate knowledge sharing and decision-making during start-up.
• Support the collection and organization of site contact information and rosters, maintaining up-to-date records in centralized Teams folders.
• Oversee new partner onboarding, including benefits and informational meetings, in collaboration with RD and VP teams.
• Ensure timely and accurate distribution of calendar invites to all relevant parties for key onboarding events and meetings.
• Provide high-level support to VP and RD teams during strategic meetings with hospital and site executive leadership.
• Oversee IT readiness and technical support in advance of go-live to ensure uninterrupted service delivery.
• Act as a liaison between site data collectors and internal Vituity teams, supporting data integrity and consistency.
• Initiate and oversee daily data collection templates with practice administrators, ensuring reliable inputs from EMR systems or manual sources.
• Leverage internal Vituity tools and resources to implement new products, workflows, and services that enhance site performance.
• Conduct operational assessments of new sites in collaboration with cross-functional teams and co-develop summary reports and recommendations with site leadership.
• Build and maintain strong, collaborative relationships with new clients to ensure satisfaction and long-term partnership success.
• Apply deep knowledge of standard implementation practices essential during the first year of site start-up, ensuring successful adoption and execution as needed.
• Champion foundational pillars of site success, including operational performance, contract stability, patient satisfaction, financial viability, and throughput optimization.
• Serve as a strategic operational partner to Regional and Medical Director leadership, offering expertise that complements clinical and administrative decision-making.
• Collaborate cross-functionally with all Vituity departments to align internal capabilities with client needs, maximizing resource utilization and service impact.
• Provide regular, structured progress updates to Regional Directors and Medical Directors throughout the start-up phase, typically covering the first six months of the contract.
• Facilitate continuous improvement and operational stabilization across the assigned practice line(s), ensuring long-term sustainability and performance.
• Demonstrate a high level of proficiency in practice line scope, goals, and performance metrics, while maintaining in-depth awareness of local site conditions and dynamics.
• Support the rollout of policies, workflows, and organizational initiatives specific to the start-up phase, ensuring site alignment with Vituity’s standards and objectives.
• Develop, execute, and monitor targeted initiatives that address site-specific needs while advancing broader Vituity strategic goals during initial implementation.
• Exercise sound independent judgment in managing complex assignments that require specialized knowledge, adaptability, and operational insight.
• Partner with Operations Analysts and Practice Administrators to ensure timely setup of site-level scorecards and consistent monthly data collection.
• Identify early-stage readiness for advanced initiatives (e.g., RME, ACT), and support deployment at sites demonstrating capacity within the first 90 days.
• Apply operational understanding of the following to ensure long-term operational success for startups. Revenue cycle management
• Physician educational programs
• Ambassador programs
• Performance Data analysis to assess performance and identify area for improvement
• Coordination of reports to Executive teams
• Dashboards, data, and score cards for all practice lines
• Provides strategic project management and operational support for high-priority organizational and departmental initiatives on an ad hoc basis, ensuring timely execution and alignment with enterprise objectives.
• Performs related duties as required.

Benefits

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%25
• Outstanding Paid Time Off: 3-4 weeks’ vacation, Paid holidays, Sabbatical
• Student Loan Refinancing Discounts
• Professional and Career Development Program
• EAP, travel assistance, and identify theft included
• Wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees