Implementation Associate

Privia Health•Raleigh, NC

36d•$65,000 - $75,000•Hybrid

About The Position

The Implementation Associate is a key member of the Implementation team. This individual contributor role oversees and drives Privia's process in launching top doctors into our high performance network. The Implementation Manager is the primary point of contact, project manager, and trainer during the launch and implementation of providers into our medical group.

Requirements

Bachelor's degree preferred or relevant experience
2+ years experience with practice management or EHR implementation and training
Prior experience in hospital or physician office setting including knowledge of physician office workflow and processes
Experience with change management strategies & tactics
Experience with project management tools
Knowledgeable about extended medical terminology
Ability to work with different levels of clinical personnel including providers
Must comply with HIPAA rules and regulations
Excellent communication and client facing skills
Ability to work in a very fast-paced and changing work environment
Extensive project coordination experience
Process oriented with the ability to drive a project to completion
Conflict management skills
Problem solving skills with a proven track record
Collaborative, customer-focused and able to create visible value
Attention to detail
Ability to work independently and as a team member
Self-directed and resourceful
Excellent organizational skills
Technical aptitude
Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects.

Nice To Haves

Technical project management in a healthcare setting is preferred

Responsibilities

Partner with and launch providers into Privia Medical Group
Provide project management, training, and support throughout the implementation and go-live of physician practices on our electronic medical record and practice management / billing platform
Set practices up for long-term success with cost savings and population health strategies
Lead and coordinate activity between the practice and the rest of the Privia teams, including Finance, IT, Revenue Cycle, and Credentialing teams leveraging Project Management tools and processes
Train physicians, providers, and office staff on Privia's processes, and technologies, and EHR system
Manage a detailed project plan and communicate status to the client and Privia management team
Manage multiple projects at once
Identify and assist with market based and national projects to improve workflows and operations for our care centers and internal teams
Help expand key strategic business units as needed (i.e., ancillaries, other Privia Service Lines, etc)
Manage change and client expectations effectively
Establish aggressive timelines and confront critical-path items and deadlines
Willingness and ability for overnight travel to customers in new markets and within your market as Privia expands
Serve as a mentor on the Implementation team