Implementation Associate

Parachute Health•New York, NY

12d•Remote

About The Position

Parachute Health is transforming post-acute care through the leading digital ordering platform for medical equipment and supplies. We replace the outdated, error-prone paper and fax process, which negatively impacts over 30 million patients annually, with a system that’s 10 times faster. Our platform connects a vast network of Home Medical Equipment (HME) providers, clinicians, and payors across all 50 states, ensuring millions of patients get the life-saving products they need quickly and efficiently. Join our team and make a difference in patient care.

Requirements

Experience with set-up, configuration, or administration of a SAAS product (healthcare or healthcare adjacent)
1-3 years in a customer-facing role preferred
Proficiency in using standard office software, email and collaboration tools
Experience using Excel (advanced), analytics platform, CRM, and JIRA
Strong verbal and written communication skills, with experience interfacing with external customers to provide support, gather requirements, and deliver project updates.
Demonstrated ability to manage and prioritize multiple implementation tasks (e.g., catalog setups, system configurations, integrations) to ensure timely project delivery.
Proficient in task management tools and techniques to monitor progress, meet deadlines, and communicate timelines effectively with team members and customers.
High attention to detail, with the ability to ensure accuracy across various implementation tasks while understanding the broader project context.
Quick learner with a strong capacity to recognize both minor details and the larger implications for successful onboarding and platform adoption.
Ability to quickly grasp new technical concepts and troubleshoot issues as they arise during implementation.
Proactive and resourceful in identifying and addressing challenges to maintain smooth and efficient implementations.

Responsibilities

Implementation Task Execution
Support the onboarding of HME (Home Medical Equipment) Providers to the Parachute Platform. Complete critical implementation tasks such as catalog setups, system configurations, and integrations to enable seamless adoption. Partner with Implementation Managers (IM) to drive rapid growth of Digital Ordering across the marketplace.
End-to-End Supplier Support
Provide ongoing support to suppliers after they go live, working closely with Implementation Managers and Account Managers to resolve issues, optimize system performance, and address supplier needs to ensure sustained success on the platform.
End User Training & Enablement
Lead tailored demos and training sessions for customers, equipping end-users with the knowledge and resources to maximize platform functionality. Ensure users have the support they need to confidently use the platform post-implementation.
Process Improvement & Feedback
Proactively identify and share feedback on process improvements that can streamline the onboarding and transformation journey. Collaborate with the implementation team to enhance overall efficiency and effectiveness.
Support internal teams through documentation of our tools, workflows, and integrations.
Technical Integrations & Interoperability
Develop expertise in Parachute Platform interoperability with systems like Brightree & NikoHealth. Support integration tasks to help customers embed seamlessly within our platform, improving workflow connectivity and functionality.

Benefits

Medical, Dental, and Vision Coverage
401(k) Retirement Plan
Remote-First Company with a NYC office, offering a physical workspace for our greater New York City area employees.
Equity Incentive Plan
Annual Company-Wide Bonus (up to 15%)
Flexible Vacation Policy
Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
Monthly Internet Stipend
Annual Home Office Stipend
Co-Working Space Reimbursement