Implementation and Training Analyst

Portside

12d•Remote

About The Position

We are seeking an Implementations and Training Analyst to support and lead new customer onboardings and training. The ideal candidate is someone who is highly organized, quick on their feet, and comfortable managing multiple projects simultaneously. The Implementations Analyst will serve as the main point of contact during customer implementation and training - coordinating across departments, ensuring accurate configuration, and guiding clients toward successful adoption of Portside’s aviation software solutions.

Requirements

Minimum 2 years of experience in corporate or business aviation (required).
Experience implementing or supporting SaaS or aviation-related software.
Proven ability to manage multiple projects and competing priorities in a fast-paced environment.
Strong communication, problem-solving, and organizational skills.
High technical aptitude and ability to quickly learn complex systems.
Self-starter with a customer-first mindset and strong attention to detail.

Responsibilities

Manage multiple concurrent implementations from kickoff through go-live.
Serve as the primary customer contact during onboarding and training, ensuring a smooth and positive experience.
Configure software based on customer requirements and operational workflows.
Coordinate with internal teams (product, engineering, and support) to resolve issues and ensure timely delivery.
Conduct user training sessions and provide hands-on guidance throughout implementation.
Gather customer feedback to inform product enhancements and process improvements.
Manage expectations and prevent scope creep in complex projects.