Implementation and Support Technician II

SBM Offshore•McClellan Place, CA

1d•$30 - $33

About The Position

The Implementation and Support Technician II is a mid-level IT support role that combines hands-on technical support with implementation and deployment responsibilities. This position plays a critical role in supporting end-users, deploying and managing IT hardware and software, and ensuring smooth onboarding for clients, sites, and modules using the 4insite platform. As a Level II technician, this role requires deeper technical knowledge, strong troubleshooting abilities, and the capability to work independently while collaborating with internal and external stakeholders.

Requirements

Associate degree in Computer Science, Information Technology, or related field preferred.
2–4 years of experience in IT support, service desk, or implementation-focused roles.
Equivalent combination of education and experience will be considered.
May be required to have a valid driver’s license.
Intermediate to advanced knowledge of Microsoft Windows, Office Suite, Active Directory, and MDM systems.
Familiarity with IT ticketing systems, remote support tools, and IT asset management.
Strong problem-solving and troubleshooting skills.
Effective communication, both written and verbal.
Able to manage multiple priorities and work independently or as part of a team.
Customer-first mindset with attention to detail and responsiveness.

Nice To Haves

CompTIA A+ (strongly preferred)
CompTIA Network+ or Security+ (preferred)

Responsibilities

Provide Tier I and Tier II technical support for desktops, mobile devices, applications, and networks.
Serve as the escalation point for complex or unresolved support issues.
Respond to and manage support tickets using helpdesk systems, ensuring proper documentation and resolution.
Guide users through system use, best practices, and troubleshooting steps via phone, chat, or on-site.
Assist in mentoring Level I technicians and contribute to support documentation and internal knowledge base.
Collaborate with Implementation Managers to onboard new clients, sites, or modules onto the 4insite platform.
Deploy and configure hardware (e.g., mobile devices, laptops, QR tags) and software applications.
Support area profiling and equipment setup at customer sites, ensuring technical readiness.
Input and manage scope-of-work details in internal systems to support operational tracking.
Travel to customer sites (up to 20%) to support implementations and field support.
Track, deploy, and recover devices using MDM and inventory systems.
Monitor asset assignments and ensure accurate reconciliation between users and equipment.
Identify inactive devices and coordinate resolution with supervisors or HR.
Collaborate with mobile carriers and vendors to manage rates and service accuracy.
Coordinate technical communications for production changes and site rollouts.
Work across departments to ensure support and implementation needs are met on time.
Assist with audits and reporting related to IT operations and implementations.
Support documentation efforts for user guides, SOPs, and training materials.