LIMS Implementation and Support Supervisor

Sonic Healthcare USA

1d

About The Position

The LIMS Implementation and Support Supervisor plays a critical leadership role in ensuring the successful deployment, optimization, and ongoing performance of the Laboratory Information Management System (LIMS). This position oversees all aspects of LIMS lifecycle management, including system configuration, integration, validation, and end user support, to ensure the platform effectively enables laboratory operations, maintains data quality, and aligns with regulatory and organizational requirements. The Supervisor works closely with laboratory leaders, IT teams, quality assurance, and software vendors to translate business needs into functional LIMS solutions that streamline workflows, enhance operational efficiency, and support the organization’s digital transformation initiatives. This role also provides day to day leadership to staff involved in LIMS support, training, and system enhancement activities.

Requirements

• Bachelor’s degree in Life Sciences, Information Technology, Computer Science, Chemistry, Biology, or a related field.
• Experience with LIMS implementation, administration, configuration, or laboratory informatics.
• Minimum of two years of experience in a lead or supervisory role with responsibility for guiding staff or managing system‑related activities.
• Strong understanding of clinical laboratory workflows, sample tracking, chain of custody, instrument integration, and data management.
• Working knowledge of SQL, database structures, APIs, or system integration tools.
• Demonstrated ability to lead teams, supervise staff, and manage cross‑functional projects.
• Effective communication skills with the ability to explain technical concepts to users with varying levels of technical expertise.
• Strong analytical and problem‑solving abilities focused on efficiency, data integrity, and continuous improvement.
• Highly organized, with documentation, prioritization and time management skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Familiarity with quality systems, audit requirements, and electronic records compliance within clinical or regulated environments.

Nice To Haves

• Master’s degree preferred.
• Experience working in a regulated clinical laboratory environment preferred.
• Hands-on experience with major LIMS platforms such as LabWare, STARLIMS, LabVantage, or Thermo SampleManager.
• Experience supporting system integrations, laboratory automation, or instrument connectivity.
• Experience collaborating with vendors, including managing support cases, upgrades, or contract discussions.

Responsibilities

• Lead LIMS implementation efforts, including workflow design, configuration, validation, and deployment to support clinical testing operations.
• Provide daily LIMS support, resolving user issues, addressing data or workflow errors, and ensuring uninterrupted clinical lab operations.
• Create and deliver training and documentation to support accurate and consistent use of the system across clinical testing teams.
• Maintain regulatory and quality compliance, ensuring LIMS workflows, user access, audit trails, and electronic records align with CLIA, CAP, GLP, and FDA 21 CFR Part 11 requirements.
• Partner with IT, lab leadership, QA, and vendors to optimize workflows, improve system usability, and support instrument and middleware integrations.
• Monitor system performance and utilization, identify workflow gaps, and implement changes that enhance accuracy, turnaround time, and operational efficiency.
• Serve as the primary LIMS contact, triaging support requests, managing escalations, and coordinating system updates or upgrades with vendors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level