Implementation Ancillary Services Specialist

Dominion Payroll•Richmond, VA

1d•Hybrid

About The Position

Dominion Payroll is hiring an Implementation Ancillary Services Specialist! Dominion Payroll is a leading provider of human capital management (HCM) solutions, helping businesses streamline payroll, HR, and talent operations through technology, service, and partnership. We are seeking a dynamic Implementation Ancillary Services Specialist who is responsible for onboarding and supporting foundational ancillary services for new and existing clients. This role focuses on building strong working knowledge of core ancillary products, ensuring accurate setup, documentation, and client communication throughout the onboarding lifecycle. Reasons you should join Dominion Payroll: Rock solid industry leader for HCM and payroll and original partner in the iSolved Network Inc. 5000 honoree for 12 consecutive years for being one of the fastest growing companies in the country Renowned customer retention with industry leading Net Promoter Score Proprietary, web-based technology that provides competitive advantages Locally owned and operated Phenomenal opportunities for advancement

Requirements

1+ year experience in payroll, HRIS, benefits, or related administrative environment preferred.
Strong attention to detail and documentation accuracy.
Ability to manage multiple requests and deadlines simultaneously.
Clear written and verbal communication skills.
Comfortable working cross-functionally with Implementation, Sales, and Operations.
Ability to follow established processes and escalate appropriately when needed.
Understand, embrace and embody DP Core Values. These core values clearly define the DP culture, and they must be reflected in everything we do and every interaction we have. Our core values are the framework from which we make all of our decisions.
Implementation Ancillary Services Specialist must demonstrate working knowledge and ability to support the following services: Onboarding & Offboarding Accruals and Absences E-Verify Attract and Hire Performance Management The Work Number Labor Posters

Responsibilities

Manage onboarding and offboarding of assigned ancillary services from request through completion.
Serve as a point of contact for internal teams regarding ancillary service setup and status updates.
Ensure all required documentation and client information is collected, validated, and properly stored.
Maintain accuracy in system configuration and confirm readiness prior to go-live.
Communicate clearly with Implementation and internal teams regarding timelines, requirements, and completion status.
Document updates and service notes within the system of record.
Maintain organized tracking of assigned service requests and meet turnaround expectations.
Participate in team meetings and training sessions to build product knowledge and operational independence.