Ancillary Services Coordinator

LifeStance Health

1d•$19 - $21•Remote

About The Position

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose. Role Overview: The Ancillary Services Coordinator is charged with the verification and pre-authorization activities related to testing and special services provided by LifeStance Health and associated clinical practices. The coordinator will work collaboratively with patients and office team members to ensure that all charges and benefits are appropriate for necessary treatment. The ideal candidate will be someone who has a strong desire to work individually while meeting the needs of a national organization. An important key requirement is the self-accountability to drive success in a virtual team environment. This position is a remote role with the ability to sit within any US locality where LifeStance is represented. LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law. #LI-Remote #LI-KO1 LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance. At LifeStance Health, we know that mental health care jobs are more than careers, they are missions. When people choose careers in mental health, they do it because they care about their impact on the world. So do we. That’s why we’re assembling the very best team for both telehealth and in-person care. Are you ready to change lives together? Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Requirements

High school diploma or GED equivalent required
2+ years of medical facility or medical office billing experience
Professional experience and understanding of insurance products and coverage types
Must have experience working with insurance companies, have knowledge of different types of coverage and polices
Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
Qualified candidates must be legally authorized to be employed in the United States

Nice To Haves

Experience with automated billing systems preferred
Experience with training in business office activities is preferred
Ability to work both in a team environment and independently

Responsibilities

Verify patient medical insurance benefits through phone and online access of private insurance companies, Medicare, and Medicaid to obtain benefit information
Determine insurance benefit compatibility with LifeStance procedures/visits including, but not limited to testing and special services
Obtain pre-certification or authorization for procedures and enter into billing system software
Work closely with providers and operations team to provide the patient with benefit information to facilitate testing or other special services
Complete a cost estimate with the benefit information. Upload information in medical record and send to the patient for review
Complete data entry and/or appropriate forms to document patient's benefits coverage
Alert the Office staff about uninsured, underinsured, and any potential billing issues so the patient can be notified
Provide accurate, detailed insurance benefits to the requester and detail in the billing system
Keep accurate documentation of the verification process in the patient electronic chart and any other reporting resources
Be a resource to other teams regarding the patient benefits
Support leadership with daily, weekly monthly reporting needs as required