Implementation Analyst - Healthcare

AscellaHealth•Berwyn, PA

5h•Hybrid

About The Position

AscellaHealth is seeking a dynamic and energized person to be an Implementation Analyst for its Berwyn, PA office. This critical role will lead the gathering of requirements needed from new and existing payer clients and assist with configuring system and process implementations. The Implementation Analyst will also analyze workflows, prepare documentation, and transition to the internal teams that they will collaborate with, including Operations, IT, Finance, Legal, and external clients. Additional crucial parts of the role are leading client implementation calls with clients, answering client questions, and making sure that projects are delivered on time to these teams and aligned with department goals. This role will be hybrid, based at our AscellaHealth headquarters in Berwyn, PA, and will require in-office attendance three days a week.

Requirements

Bachelor’s degree, or 4-year equivalent, in Business, Health Administration, or a related field is required
2+ years of experience in business analysis, client implementation, project management support, or healthcare/PBM operations.
Strong analytical skills and ability to translate business needs into technical requirements.
Proficient in Microsoft Office Suite, especially with Excel, Word, Outlook, PowerPoint, and project management tools (Asana, Smartsheet, or equivalent).
Excellent written and verbal communication skills.
Experience in PBM (Pharmacy Benefits Management), specialty pharmacy, healthcare technology, or payer services.
Familiarity with claims adjudication, CRM systems, or API-driven workflows.
Knowledge of HIPAA and healthcare compliance requirements.
Relentless attention to detail, and the ability to be a creative self-starter and team player.
Passionate and curious person who looks to learn continuously and embraces the adoption of new technologies that impact business, markets, and user experiences.
Strong interpersonal skills and the ability to work both independently and in a team setting effectively.
Problem-solving mindset with the ability to de-escalate issues and find solutions quickly and effectively.
Strong business skills and demonstrated ability to build solid working relationships with teammates, business leaders, and stakeholders while exhibiting genuine care.
Transparent and persuasive communication and presentation skills.
Ability to thrive in an environment with constantly changing and potentially competing priorities.
Ability to think and act independently, formulate, and support new ideas, champion new initiatives within and beyond the scope of own responsibilities.

Responsibilities

Implementation Support
Collaborate with clients, internal teams, and vendors to gather and document business and technical requirements.
Support project planning, timelines, and deliverables by tracking tasks and dependencies in Asana (or other project management tools). Identify risks and escalate issues quickly.
Document client and business needs into clear and detailed configuration requirements.
Conduct gap analyses on workflows, systems, and processes to recommend improvements.
Assist with system configuration, testing, and validation in partnership with IT and vendor teams.
Analyze and interpret benefit designs, accumulators, and formulary requirements to configure in the claims adjudication platform.
Validate all configuration outputs.
Lead root-cause analysis on any configuration output discrepancies and recommend corrective action.
Process & Documentation
Develop and maintain business requirements documents (BRDs), standard operating procedures (SOPs), and implementation playbooks.
Create client-facing documentation such as checklists, onboarding materials, and process flows.
Support reporting and data requirements definition to ensure KPI/SLA tracking is established prior to launch.
Cross-Functional Coordination
Work with Finance and Legal on pricing structures, contract alignment, and compliance needs.
Partner with Operations leaders (Contact Center, Fulfillment, Analytics, Training/Documentation) to ensure operational readiness.
Serve as a liaison between business teams and IT for requirements translation and solution validation.
Support client-facing meetings with clear analysis, updates, and technical explanations.
Testing, Quality & Continuous Improvement
Develop and execute test scripts to validate end-to-end functions.
Partner with internal stakeholders to ensure system compliance with client and regulatory requirements.
Monitor post-launch performance and identify opportunities for process optimization.
Track issues, risks, and dependencies and drive resolution prior to go-live.
Provide insights into recurring client or operational challenges to drive long-term solutions.
Perform other related duties as assigned or as necessary; remain flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.