Implementation Analyst

Fiserv•Lincoln, NE

About The Position

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. What does a great Implementation Analyst do? As an Implementation Analyst on the Digital Solutions Abiliti Implementation Team, you will assist in implementation, training, consulting, and support of software. Implementations may be part of a larger conversion or a single product installation. As part of the role, the analyst will need to work on building relationships across various groups across Fiserv to deliver solutions. Examples of products you may be implementing revolve primarily around online banking products including but not limited to mobile, mobile deposits, ACH, wires, alerting, web site, etc.

Requirements

Degree in Computer Science, Management Information Systems, Finance, Accounting or Business (or equivalent experience)
4+ years of experience with customer facing projects or in a client support role
Financial Services Industry experience
Proficient core computer skills (ex Microsoft Office, moving files between systems, Windows basics)
Strong communication, including written, oral and presentation skills to be able to communicate project status, product details as well as technical specifications
Research and analytical skills to be able to problem solve issues and determine appropriate options for clients

Nice To Haves

Fiserv core or Online Banking experience
Time management skills to work on multiple projects and effectively meet deadlines
Basic networking and data communication understanding is beneficial
Project Management experience and/or PMP certification

Responsibilities

Lead multiple implementation projects with defined timelines for Fiserv clients via phone, email and web-based contact channels with minimal supervision.
Thoroughly track, organize, document, and communicate all product implementation related activities for each client.
Act as liaison between various parties for projects that involve multiple product offerings or interfaces for Fiserv and third-party vendors.
Develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices
Become a subject matter expert in the products that you are tasked with implementing, including being able to resolve small and moderate complex product and/or technical issues.
Walk clients through setup, testing and procedures, including conducting training and client presentations.
Provide occasional after-hours support, as well as ability to adjust shift and work additional hours to support client implementations.
Provide technical and product assistance and support to other Implementation Analysts and various Fiserv teams.
Assist with documentation / review of implementation procedures.
Projects may also include data mapping, code validations, and go live support via phone or client onsite support.
Perform other duties as assigned