Implementation Analyst

Fiserv, Inc. • Omaha, NE

40d

About The Position

As a successful Implementation Analyst, you will coordinate directly with customers and multiple internal teams to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without customer impact.

Requirements

• A minimum of 3-5 years' experience in a customer support role in software, financial or information services
• Must understand secure and non-secure card personalization requirements per industry standards
• Excellent time management, organization, and planning skills are essential
• Able to set priorities, influence others, and manage customer expectations
• Demonstrated success in customer relationship management
• Self-starter with a demonstrated ability to achieve results as part of an effective team and ability to effectively prioritize and multi-task under deadlines
• Excellent verbal, written, presentation and interpersonal skills
• Strong project management skills

Nice To Haves

• Bachelor's degree in business, technology or a related fields, or an equivalent combination of education, work and/or military experience
• Experience building and enhancing positive working relationships with key Fiserv client institutions, processors and internal stakeholders
• Experience preparing and maintaining detailed project plans, status reports and issues logs

Responsibilities

• Provide onboarding support to Fiserv client institutions and processors to ensure customer expectations are exceeded
• Report customer project accomplishments and deliverables to management
• Review and approve card program changes and trend opportunities for department development
• Manage non-routine, complex processing and change requests
• Act as the Project Lead for various initiatives - both internal and external, using Project Management best practices and skills

Benefits

• Medical, Vision and Dental Benefits
• Comprehensive benefit plans to suit your unique needs
• Fuel Your Life Wellness Program
• Resources to elevate your well-being
• 401k, Employee Stock Purchase Plans and Incentives & Bonuses
• When Fiserv performs well, so does your financial health
• Employee Resource Groups
• Celebrating inclusion in the workplace
• Paid Time Away
• Providing the time off to manage personal needs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 5,001-10,000 employees