Implementation Analyst II

Cyncly • Solon, OH

11d • $55,000 - $89,000 • Remote

About The Position

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa. Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience. Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.

Requirements

• Engineer: Completed Bachelor of Science in Engineering, Engineering Technology or equivalent
• Analyst: Technical education/knowledge in Fenestration manufacturing processes/ERP implementation experience
• 2-3+ years of experience with software implementation
• Service oriented with the motivation to meet tight deadlines
• Adept at overseeing multiple tasks and projects
• Ability to perform individually while working as part of a global team
• Solves problems independently and takes ownership of assigned project tasks
• Skill to absorb technical information and communicate this to varied audiences
• Excellent communication and problem-solving skills
• Works independently and effectively at client sites
• Detail Oriented
• A strong knowledge of software systems
• Experience with SQL is preferred

Responsibilities

• Work closely with internal and customer project teams to deliver successful implementations of FeneTech products
• Provide support and guidance to our customers to help them quickly get value out of our product and solution offerings
• Test configuration and solutions to ensure they satisfy customer requirements
• Manage and update task assignment to meet company and customer commitments
• Creates and updates client facing documentation including, but not limited to, meeting minutes and trip reports
• Support knowledge transfer to other team members or FeneTech groups
• Commitment to building long and lasting client relationships
• Develops an overall understanding of the industries FeneTech serves
• Travel is required

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees