Implementation Analyst

Fiserv • Lincoln, NE

4d

About The Position

As an Implementation Analyst on the Digital Solutions Implementation Team, you will assist in implementation, training, consulting, and support of software. Implementations may be part of a larger conversion or a single product installation. As part of the role, the analyst will need to work on building relationships across various groups across Fiserv to deliver solutions. Examples of products you may be implementing revolve primarily around online banking products including but not limited to mobile, mobile deposits, ACH, wires, alerting, web site, etc.

Requirements

• Degree in Computer Science, Management Information Systems, Finance, Accounting or Business (or equivalent experience)
• 2 Years minimum experience with customer facing projects or in a client support role
• Financial Services Industry experience
• Proficient core computer skills (ex Microsoft Office, moving files between systems, Windows basics)
• Strong communication, including written, oral and presentation skills to be able to communicate project status, product details as well as technical specifications
• Research and analytical skills to be able to problem solve issues and determine appropriate options for clients

Nice To Haves

• Fiserv core or Online Banking experience
• Time management skills to work on multiple projects and effectively meet deadlines
• Basic networking and data communication understanding is beneficial
• Project Management experience and/or PMP certification

Responsibilities

• Lead multiple implementation projects with defined timelines for Fiserv clients via phone, email and web-based contact channels with minimal supervision.
• Thoroughly track, organize, document, and communicate all product implementation related activities for each client.
• Act as liaison between various parties for projects that involve multiple product offerings or interfaces for Fiserv and third-party vendors.
• Develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices
• Become a subject matter expert in the products that you are tasked with implementing, including being able to resolve small and moderate complex product and/or technical issues.
• Walk clients through setup, testing and procedures, including conducting training and client presentations.
• Provide occasional after-hours support, as well as ability to adjust shift and work additional hours to support client implementations.
• Provide technical and product assistance and support to other Implementation Analysts and various Fiserv teams.
• Assist with documentation / review of implementation procedures.
• Projects may also include data mapping, code validations, and go live support via phone or client onsite support.
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees