Implementation Analyst III

Telsource Corporation•Strongsville, OH

About The Position

The Implementation Analyst III a vital technical role within the organization, driving efficiency through script development and process automation while serving as the main technical contact for all on-site technicians during project implementations. Provide professional-level support for complex network issues, particularly for major accounts, and collaborate closely with Engineering to maintain accurate and up-to-date Runbooks. Responsibilities include configuring network equipment, troubleshooting connectivity issues, managing escalations, and ensuring real-time issue resolution and project tracking. Additionally, demonstrate strong mentorship and training capabilities, contribute to documentation, and consistently work to improve project success rates through analysis, proactive communication, and continuous process improvement.

Requirements

Working knowledge of Microsoft Office suite.
Cisco Certified Network Associate (CCNA) or equivalent working experience.
Fortinet NSE4 – Secure Networking or equivalent working experience.
4G, Wi-Fi, Telecom environment experience a plus.
Process and metrics driven.

Nice To Haves

Carrier/WAN/circuit knowledge.
Telephony knowledge/experience.
Retail support experience.
Call center experience.

Responsibilities

Main technical contact for ALL on-site technicians during Acuative Project Implementations.
Circuit turn-ups: configuration and testing of a variety of WAN circuits types.
Basic configuration and troubleshooting of routers, switches, firewalls and access points/wireless lan contollers.
Familiar with configuring and basic troubleshooting of Ports, VLANs, IPv4/IPv6, VRFs, OSPF, BGP, ACLs, prefix-lists, route-maps, IPsec and GRE tunnels, SNMP and Syslog.
Familiar with a variety of equipement vendors and the associated equipment interfaces, preferably Cisco, Fortinet, Cradlepoint and Palo Alto.
Script development & process automation to enhance team efficiency, including tools for generating daily reports and automating equipment configurations.
Cross-functional collaboration with the Engineering team to ensure runbooks and operational processes are consistently updated and aligned with client requirements.
Serves as a key technical resource and escalation point for team members, offering expert-level troubleshooting and problem-solving assistance.
Demonstrates a strong commitment to team development by providing mentorship to colleagues, consistently receiving positive feedback for knowledge sharing and support.
Track technician and customer issues in tracking system.
Creation, maintenance and input on runbooks and other Field Technician Documentation.
Compiling, validating and tracking of surveys, pictures, checklists and other submission material from technicians and customers.
Project-based End-of-Day reporting.
Project-based proactive, real time notification process for exceptions and problem resolution.
Improve project completion on-time success rate (ETA, ETC, First Time Success).
Stay up to date on best practices and technology solutions.
Analyze jobs to ensure continuous improvement.