Implementation Analyst / Customer Enablement Specialist

Infinitus Systems • San Francisco, CA

39d • Hybrid

About The Position

Help Build the Future of Healthcare AI Hi! We’re Infinitus — the first trusted voice AI platform transforming healthcare. Built by ex-Googlers, startup veterans, and industry pros, our AI boosts productivity, slashes admin burden, and creates new ways to support patients with chronic conditions. We scale connections between patients, payors, and providers — empowering care teams and improving health outcomes. The Mission At Infinitus, our mission is simple: create time for healthcare by making access, adherence, and affordability easier than ever. Using multimodal AI, human-in-the-loop systems, and a rich knowledge graph, we’ve automated over 5 million calls—saving millions of hours for patients and providers. Backed by top investors like Kleiner Perkins, Google Ventures, and a16z, we’re a team that loves to challenge the status quo and move fast at the intersection of AI and healthcare. As part of our Customer Enablement team, you will contribute to the technical design and delivery of Infinitus solutions for our clients. You will collect and document technical requirements and specifications in collaboration with senior team members. You will then help configure the Infinitus platform, support Quality Assurance (QA) and User Acceptance Testing (UAT), and follow processes to ensure successful technical outcomes. This role is a mix of client-facing consultative work and behind the scenes design, configuration, data analysis, and data manipulation. This is the right role for you if you are passionate about: Technology: As part of a market-leading, AI-driven Software as a Service (SaaS) company, you’ll be working with cutting edge technology solutions. A strong interest in technology and being passionate about using it to create value for our clients and their patients is a must. Client facing skills: A significant amount of day-to-day responsibilities will involve communicating with clients and solving their issues. Healthcare: To speak confidently and authoritatively to our clients, you must either have or be willing to be trained in healthcare business operations. Data: Analyzing and understanding client data is an important factor that influences a client's system design; as such, you must be eager to understand data relationships and the interplay between data and business requirements. Integrations: Integrating clients systems, and internal systems to ensure data flow, data integrity and task completion on time. A majority of the implementations will involve working CSV files, APIs, integrations with Salesforce, and other technologies. You will also use Smart on FHIR, X12 EDI standards like 270, 271, 278 etc. Troubleshooting and Problem solving: You will be comfortable to go in depth to understand system configuration issues, data integration issues and any other technical set up internally or with customer systems. Cross collaboration: You will work with many internal teams like product, engineering, sales and customer success.

Requirements

• 3 to 5 years of relevant software system implementation or configuration experience.
• Education: BA/BS, with evidence of technical experience or equivalent work experience.
• Customer obsessed, with passion for helping our clients and ultimately, their patients.
• Great problem-solver. Ability to understand, synthesize, and translate between business problems and technical concepts.
• Attention to detail, with an eye for quality and excellence.
• Clear communicator. Strong written and verbal communication skills and experience addressing clients in meetings and over email.
• Lightning-fast learner and desire for continuous learning, proactively driving initiatives for improvement.
• Thrive in a high-growth, fast-paced environment. Ability to work independently on low to medium complexity assignments, prioritizing and managing time effectively.

Nice To Haves

• Knowledge or experience in the healthcare industry.
• Excellent communication (verbal, written, and presentation) and interpersonal skills (outgoing and personable).
• Applied experience with APIs and healthcare integrations is required
• Experience with Salesforce, Mulesoft, FHIR, and X12 Standards is recommended

Responsibilities

• Document client requirements and create and maintain technical specifications. Analyze client legacy data sets to understand the impact of the data on system design as needed.
• Configure the Infinitus platform in response to requirements with a best-practices mentality. Leverage structured project delivery methodology.
• Establish CSV-based, API-based and other standard-based integrations with client systems like Patient Relationship Management and Electronic Medical Records etc.
• Support QA, client UAT, and launch processes.
• Provide support in client meetings by leveraging in-depth knowledge of our platform capabilities.
• Partner with client and internal teammates to resolve technical issues/inquiries.
• Act as our first line of support, owning resolution and client communication.
• Manage multiple client implementations concurrently

Benefits

• Competitive salary, equity, and 401(k)
• Wellness stipend & great benefits (medical, dental, vision)
• Generous PTO & parental leave
• Bi-annual offsites & a collaborative, mission-driven culture
• Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees