Implementation Advisor

Fiserv•Omaha, NE

12d•Onsite

About The Position

Fiserv is a leading provider of payments and financial services technology that enables clients to deliver secure, scalable experiences. The Implementation Advisor will join the client onboarding team to lead end-to-end implementations and ensure new clients are successfully onboarded to our platform. You will coordinate cross-functional teams and align technical delivery to client business requirements and contract commitments.

Requirements

5+ years of experience in managing end-to-end software implementation projects in Client Onboarding or related functions.
5+ years of experience in program and project management.
5+ years of experience in conducting client training sessions.
5+ years of experience with MS Office suite, including intermediate Excel, Word and PowerPoint.
6+ years of equivalent combination of educational background, related experience, and/or military experience.

Nice To Haves

Bachelor’s in Business, Information Technology or a related field.
Experience in SQL and relational database technologies (PostgreSQL, MySQL, SQL Server).
Experience in business analysis or workflow analysis.
Experience with payments and security/compliance standards (PCI DSS, NACHA, SOC 2).
Prior experience working with financial technology solutions, payments processing, or core banking integrations.
Certifications such as PMP, PMI-ACP, or Certified ScrumMaster.
Proven experience managing public sector executive stakeholders and delivering executive-level status and governance.
Experience with CRM software such as Clarity, Salesforce, or ServiceNow.

Responsibilities

Lead and manage end-to-end client onboarding programs, creating and owning project plans to deliver on time and within budget.
Develop and implement customer onboarding strategies and present clients with a clear service delivery roadmap.
Conduct client kickoff meetings and translate client requirements into measurable implementation tasks and milestones.
Configure the platform to meet contractual requirements and manage integrations with third-party vendors and middleware.
Coordinate across engineering, product management, quality assurance, operations, and vendors to resolve dependencies and ensure delivery.
Support testing activities, produce implementation documentation, and provide regular status reporting to internal stakeholders and senior management.
Train clients on platform functionality and document client feedback to improve onboarding processes.
Track client progress, issues, and risks; proactively identify bottlenecks and drive remediation.
Create and maintain positive client relationships to support adoption and retention.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points used for rewards.
Eight Employee Resource Groups to foster a collaborative culture.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Medical, dental, vision, life, and disability insurance options available day one.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.