IMPLEMENTATION ACCOUNT MANAGER

Healix Infusion Therapy, LLC•Sugar Land, TX

3d•Hybrid

About The Position

Healix Infusion Therapy is seeking a driven and detail‑oriented Implementation Account Manager to oversee both client relationship management and end‑to-end implementation of new Office Infusion Center (OIC) programs. This hybrid role combines strategic account management responsibilities with full lifecycle implementation project management from kick‑off through onsite setup and post‑launch stabilization. The Implementation Account Manager works cross‑functionally with Client Services, Implementation, Clinical Operations, IT, Purchasing, and external vendors to ensure each infusion center launches on time, on budget, and according to Healix operational standards. This position requires strong communication skills, high accountability, and the ability to manage multiple concurrent projects. While preference is given to candidates in the Houston area, exceptional remote candidates will be considered.

Requirements

3-5 + years of experience in account management, healthcare operations, implementation management, or similar field.
Bachelor’s degree in Business, Health Science, Finance, or related field (MBA/MHA preferred).
Strong project management skills with the ability to coordinate multiple departments and vendors.
Excellent communication, problem‑solving, and organizational abilities.
Ability to travel approximately 25%.
Proficiency with Microsoft Office Suite, Teams, and CRM/ERP systems.

Responsibilities

Build and maintain long‑term relationships with assigned clients to ensure satisfaction, retention, and operational excellence.
Collaborate closely with the VP of Account Management & Implementation and VP of Client Operations to develop and execute strategic initiatives
Advise clients on infusion operations, financial performance, and opportunities for service optimization.
Participate in client business reviews, financial discussions, and contract‑related conversations as needed.
Monitor OIC performance, including P&L oversight, operational KPIs, staffing needs, and patient throughput.
Identify opportunities for account growth, scope expansion, or additional service offerings.
Receive and review new‑site notifications following contract execution.
Establish project timelines, equipment needs, supply requirements, and site‑specific considerations using information gathered from sales and the client.
Schedule and lead internal implementation kick‑off meetings including all required stakeholders (e.g., Client Services, Implementation, Clinical Ops, Purchasing, IT, Nursing Leadership).
Create and maintain the Microsoft Teams channel for each implementation project
Initiate ISP setup and request new site computer equipment (desktop, laptop, printer/scanner/fax) following receipt of site photos.
Manage ordering of all supplies and equipment: infusion recliners, medical or standard refrigerators, storage cabinets, desks, chairs, standing desks, and ancillary equipment.
Initiate remote temperature monitoring setup and schedule installation during implementation week.
Send RN supply list and medication list to designated clinical reviewers approximately 3 weeks prior to implementation.
Submit final lists to Purchasing and Clinical teams preferred delivery dates.
Confirm lab supply needs and ensure required items (tubes, specimen bags, centrifuge, etc.) are ordered if applicable.
Coordinate Office Depot orders, including review of substitution requests for out‑of‑stock items.
Determine whether accounts must be established for:
Hazardous waste
Oxygen service
Courier
Labs
Communicate new‑site addresses and required documentation (e.g., physician license) to appropriate vendor reps.
Print the RN supply list, medication list, and Office Depot list for onsite inventory verification.
Confirm delivery schedules for recliners, refrigerator, SmartSense, oxygen tanks, and all equipment.
Ensure the space is cleared of all non‑approved furniture/equipment.
Organize or reposition any existing items for cohesive clinic flow.
Assemble all furniture (desks, chairs, stools, IV poles).
Prepare cabinetry and storage areas for Healix supplies.
Assemble and connect computer equipment; coordinate with IT for printer setup.
Begin unboxing supplies, verifying all received items against the inventory list.
Use stackable bins to organize supplies—ensuring nothing is stored under sinks except approved cleaning supplies.
Complete supply organization and labeling.
Secure pumps to IV poles and send serial numbers to Purchasing.
Document medication name, NDC, Lot #, and expiration for every medication received and submit to Purchasing
Set up filing cabinets per the implementation file structure checklist.
Verify fridge, recliner, oxygen tank, and SmartSense installation.
Stage emergency kit above the fridge.
Label bins and leave room for supply expansion.
Take final photos and save to project files.
Send photos to the preceptor assigned to support the onsite nurse the following week.
If any equipment deliveries are pending (e.g., fridge, SmartSense), continue coordinating until completed.
Maintain accurate project files and documentation, including approvals, quotes, PO numbers, and installation schedules.
Provide weekly status updates during Thursday Implementation Calls.
Ensure all tasks within the Implementation Setup Checklist and Onsite Checklist are reflected and completed.
Collaborate with cross‑functional teams to resolve any issues that arise before, during, or after implementation.
Communicates with clients and fellow employees through written and verbal forms, clearly and timely
Interacts professionally with clients and fellow employees
Cooperates with team members to accomplish departmental goals
Accepts and incorporates changes or new ideas into daily work
Provides service in a responsive, timely and accurate manner to both clients and fellow employees
Understands and adheres to policies and procedures
Arrives at work as scheduled and notifies supervisors in a timely manner of any absences
Recognizes priorities and takes action; makes productive use of time
Strives to resolve problems and conflicts on his/her own initiative
Attempts to create new ideas or new procedures working as part of a group or individually.
As a part of your job, you will receive protected health information. It is your responsibility to comply with HIPAA in using and disclosing health information.