Impairment Evaluation Administrator

Professional Case Management

2d•$26 - $36

About The Position

Put your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career! Perform advisory activities with prospective clients (i.e. claimants) which facilitate Impairment Evaluation (IE) practice operations Qualifications High school graduate; college degree preferred. Knowledge of the EEOICPA program and key stakeholders’ operating practices (e.g. DOL Resource Centers) is strongly preferred -. Demonstrates strong verbal, written and interpersonal communication skills. Strong computer skills. Speaks, reads, writes, and comprehends English. Demonstrates time management, organizational skills, and ability to function with minimal direction. Previous experience in sales is helpful, but not required. The ideal candidate must be able to influence and motivate prospective clients to complete a process (minimize “fallout”) Diligently maintains claimant contact records in Salesforce Follows established policies and processes for claimant follow up Offers subject matter expertise and creativity in helping claimants whose circumstances lie outside of established processes Utilize strong phone skills – this role requires extensive time on the phone, but is not considered a Call Center position Provide exceptional customer service to claimants Build strong relationships with team members in the PCM Marketing organization (CWP Help Center, Outreach Coordinators), IE Navigators, and IE physicians. Essential Functions/Areas of Accountability Liaising with PCM‘s Navigators to facilitate smooth transitions from the Auth process to scheduling of claimants for their appointment Educating prospective IE clients on the benefits to them of an Impairment Evaluation Sending written correspondence to claimants to obtain necessary clinical information ahead of the IE appointment Obtain test results, medical records and other information necessary for the Impairment Physician to perform the Impairment Evaluation Schedule the IE, where in-person or over the phone Look for opportunities to engage claimants regarding PCM Home Care services when appropriate The typical base pay range for this role is USD $26.00 - $36.00 Hourly. Individual base pay depends on various factors, in addition to primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience, skills and other market-based factors. Available Benefits Include Medical Dental Vision 401(k) Company Paid Short Term Disability Flexible Spending Account (FSA) Health Savings Account (HSA) Paid Time Off Voluntary Benefits Please contact Jennifer Hoffman at (866) 776-0127 or at [email protected] today to learn more about our opportunities where you can make a difference in your own career! Professional Case Management is an Equal Opportunity Employer. At Professional Case Management (PCM), our mission drives us. We have a growing team of over 4,000 employees who are passionate about delivering care that enhances the quality of life of clients in the most healing of environments – the home. We believe that aligning genuine, caring team members with this purpose is life-changing for our clients, customers, and teammates alike. And it’s our goal to consistently stretch ourselves – and the organization – to ensure we’re always learning, growing, and elevating our standards of service. In everything we do, we share a strong set of core values: We Work As A Team, We Do The Right Thing, We Figure It Out, We Pursue Growth, and We Take Ownership. PCM has been an industry leader in delivering specialized in-home care and other services to clients for over 30 years. Our Home Care division is the nation’s premier Home Healthcare provider to former nuclear weapons and uranium workers, upholding the highest standards of care through accreditation by the Accreditation Commission of Health Care (ACHC).

Requirements

High school graduate; college degree preferred.
Demonstrates strong verbal, written and interpersonal communication skills.
Strong computer skills.
Speaks, reads, writes, and comprehends English.
Demonstrates time management, organizational skills, and ability to function with minimal direction.
Diligently maintains claimant contact records in Salesforce
Follows established policies and processes for claimant follow up
Offers subject matter expertise and creativity in helping claimants whose circumstances lie outside of established processes
Utilize strong phone skills – this role requires extensive time on the phone
Provide exceptional customer service to claimants
Build strong relationships with team members in the PCM Marketing organization (CWP Help Center, Outreach Coordinators), IE Navigators, and IE physicians.

Nice To Haves

Knowledge of the EEOICPA program and key stakeholders’ operating practices (e.g. DOL Resource Centers) is strongly preferred -
Previous experience in sales is helpful, but not required.
The ideal candidate must be able to influence and motivate prospective clients to complete a process (minimize “fallout”)

Responsibilities

Liaising with PCM‘s Navigators to facilitate smooth transitions from the Auth process to scheduling of claimants for their appointment
Educating prospective IE clients on the benefits to them of an Impairment Evaluation
Sending written correspondence to claimants to obtain necessary clinical information ahead of the IE appointment
Obtain test results, medical records and other information necessary for the Impairment Physician to perform the Impairment Evaluation
Schedule the IE, where in-person or over the phone
Look for opportunities to engage claimants regarding PCM Home Care services when appropriate