Immigration Specialist , Immigration

Amazon • Arlington, VA

9d

About The Position

At Amazon, we're working to be the earth's best employer. To get there, we need
exceptionally talented, bright, and driven people. Amazon's Immigration team is
looking for a smart, passionate candidate to manage critical immigration
workstreams and consult on service development for the U.S. immigration
organization. Our team is a group of experienced immigration subject matter
experts who act as strategic partners and consultants to immigration-sponsored
employees, business leaders and partner teams. The team centrally manages
immigration filings, the vendors that support Amazon, and delivers projects to
improve cost, quality, policy, compliance, and experience for immigration
services at Amazon.
In this role you will be responsible for defining, managing, and delivering
immigration programs and projects from conception through to completion. A key
focus area is overseeing labor market testing compliance for the PERM Labor
Certification program, the critical first stage in the US green card process.
This role requires immigration subject matter expertise to ensure Department of
Labor compliance while managing high-volume operational activities. You will
serve as a compliance advisor and operational workstream manager, working
cross-functionally to maintain operational excellence while driving automation
and process improvement initiatives.
The Immigration Specialist role is responsible for ensuring Amazon timely and
successfully responds to Fraud Detection and National Security (FDNS) site
visits as well as for audits and requests related to Department of Labor
mandated Public Access Files (PAFs) or Labor Certification Audit Files. This
will require the individual to engage with leadership of corporate office front
desk staff, four separate security organizations, as well as a talent
acquisition team to ensure continual response training and compliant document
retention practices are followed. The Immigration Specialist will also own all
documentation, protocols, and SOPs related to government visits and audits,
including continuous improvement of these areas. This role will lead cross
functional teams in conducing mock audits and quality assurance audits to ensure
that all document retention obligations are met.

Requirements

• Bachelor's degree or equivalent
• 6 years of experience working in a high-volume corporate immigration environment, either a company with a large immigration program or a law firm specializing in full-service business immigration, working with high-volume clients.

Nice To Haves

• Knowledge of Lean, Kaizen, Six Sigma concepts
• JD or Master’s degree in related field (such as HR, MBA)
• 8-10 years of overall experience either within a law firm (such as a supervising paralegal or managing attorney with responsibility for immigration petition preparation/filings) or in-house in an organization with a significant volume of work and process optimization
• Successful record of building, improving, and running operational business processes, ability to drive program effectiveness and high levels of customer satisfaction
• Experience identifying and resolving complex issues, assuming leadership roles in unfamiliar or ambiguous circumstances – solid sense of accountability and sound personal judgment
• Excellent written and verbal communications - ability to interface with all levels of the organization

Responsibilities

• Workstream Management and Compliance Oversight: • Lead labor market testing compliance for immigration programs, ensuring adherence to Department of Labor regulations and managing high-volume applicant screening activities • Provide immigration subject matter expertise and guidance to cross-functional teams through regular compliance calls and ongoing consultation • Serve as primary resolver for program-related escalations, ensuring timely resolution and stakeholder satisfaction • Develop and maintain compliance frameworks, standard operating procedures, and training materials
• Project Delivery and Strategic Planning: • Define strategy and develop implementation plans to drive new service launches and expansion of existing services, partnering with tech, service, and strategic teams • Manage portfolio of cross-functional projects, developing key artifacts such as charters, schedules, risk logs, status reports, and lessons learned documentation • Provide forward-looking strategic plans that outline roadmaps to reach both near-term and long-term program goals • Define technical requirements needed to support program plans and build business justification for features or enhancements
• Innovation and Process Improvement: • Lead automation and efficiency initiatives to improve operational scalability • Implement strategies to balance technology with human interaction to preserve and improve the customer experience while services expand in scope and scale • Monitor program metrics and identify opportunities for continuous process improvement • Lead improvement of processes related to launching new services or expanding existing services
• Stakeholder Management and Communication: • Define and execute communication and change management strategies with related artifacts for program goals and projects • Manage and drive delivery of regular progress updates for projects and goals to partners, stakeholders, and leadership • Provide tailored communications and education to employees, managers, and stakeholders on immigration requirements, timelines, and process changes • Partner with cross-functional teams including Recruiting, Technology, HRBPs, and external immigration service providers
• Regulatory Monitoring and Adaptation: • Stay updated on regulatory changes by monitoring relevant portals, publications, and notifications • Escalate issues and challenges that impact project delivery and/or customer experience timely • Review project impact and readjust based on new regulations; oversee change management • Continually update immigration resources (FAQs, intranet content, communications) to promote self-service

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level