IMH Scheduler Customer Associate, Full Time - Days

University of Chicago Medicine • Harvey, IL

7h • Onsite

About The Position

Join Ingalls Memorial Hospital as Patient Scheduler in the Harvey, IL location of Central Scheduling Department . This position is a 100% onsite opportunity . You will need to be based in the greater Chicagoland area. Under the supervision of the Central Scheduling Manager and Group Leaders, is responsible for the daily duties inherent in the scheduling and pre-registration of outpatient diagnostic testing at the Harvey Main Campus, Tinley Park, Flossmoor, and Calumet City. Essential Job Functions To work within the service standards. Treat people with respect Demonstrate Pride Respect privacy Anticipate needs Reverse negative situation Listen and communicate Demonstrate ownership To support the vision of Ingalls Memorial Hospital and to provide the service of care which facilitate cost effective operations Under general supervision completes all hospital and FCC’s scheduled appointments Establish insurance criteria and selects appropriate insurance plan Verify insurance and precertification as needed Obtain/collect patient’s pertinent demographic information Enter appropriate data accurately into the on-line Information system Work closely with department personnel such as: Cardiology, MRI, CT, Laboratory and Radiology, etc.

Requirements

• High school graduate or equivalent is required
• At least 1-2 years of demonstrated clerical and customer service experience as it relates to a hospital environment
• Experience in the basic computer software programs
• Demonstrated ability to develop others in areas of continuous process improvement, and customer service, Delivery, and self-directed teamwork
• Medical Terminology
• Good communication skills
• Requires good analytical and problem-solving ability
• Requires maturity and ability to appropriately represent the department to other internal and external customer strong commitment to the development of staff
• Physical demands include lifting up to and in excess of 20 pounds of force and/or in excess of 10 pounds of force constantly to move objects

Nice To Haves

• Previous experience in a health care environment, preferably, Central Scheduling/Call Center, Physician’s office and/or other related health care experience is desired.
• Knowledge of basic computer software programs
• Typing requirement (minimum 25-30 wpm)
• Bilingual (Spanish)

Responsibilities

• Completes all hospital and FCC’s scheduled appointments
• Establish insurance criteria and selects appropriate insurance plan
• Verify insurance and precertification as needed
• Obtain/collect patient’s pertinent demographic information
• Enter appropriate data accurately into the on-line Information system
• Work closely with department personnel such as: Cardiology, MRI, CT, Laboratory and Radiology, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees