IMG Receptionist - Vineland Pulmonary - FT Day

Inspira Health•Vineland, NJ

About The Position

MAJOR FUNCTION: A nonexempt, clerical position that supports the daily activities of the medical offices including greeting patients in a prompt, courteous, and professional manner, telephone coverage, appointment scheduling, patient registration, insurance eligibility and patient referrals. This position answers telephone calls in a prompt, courteous, and professional manner, appropriately addresses the call by responding to the inquiry or transferring the caller to the appropriate personnel or initiates a triage task for response by medical personnel. Coordinates reminder calls to all patients scheduled the following business day as needed. Schedules patient studies recommended by provider(s). Greets and directs patients and visitors. Coordinates referrals for patients through insurance and physician offices. Collects payments from patients and reconciles daily cash reports.

Requirements

High school diploma or GED equivalent
One year of experience in customer service or reception preferred
Experience in a medical practice or health care environment strongly preferred
Completion of Medical Terminology Course strongly preferred
Knowledge of medical terminology and organization services
Knowledge of individual responsibilities to accurately direct callers
Lifting <20lbs O
Standing O
Sitting C
Lifting 20-50lbs O
Climbing O
Kneeling O
Lifting>50lbs O
Crouching O
Reaching O
Carrying O
Hearing C
Walking O
Pushing O
Talking C
Vision C
Noise O
Varied Temperatures N
Cleaning Agents O
Noxious odors N
Patient Exposure O
Operative Equipment O

Nice To Haves

One year of experience in customer service or reception
Experience in a medical practice or health care environment
Completion of Medical Terminology Course

Responsibilities

Greeting patients in a prompt, courteous, and professional manner
Telephone coverage
Appointment scheduling
Patient registration
Insurance eligibility
Patient referrals
Answering telephone calls in a prompt, courteous, and professional manner
Responding to the inquiry or transferring the caller to the appropriate personnel or initiates a triage task for response by medical personnel
Coordinates reminder calls to all patients scheduled the following business day as needed
Schedules patient studies recommended by provider(s)
Greets and directs patients and visitors
Coordinates referrals for patients through insurance and physician offices
Collects payments from patients and reconciles daily cash reports