Imaging Support Specialist

UPMC • Cumberland, MD

4h

About The Position

UPMC Western Maryland is seeking a Casual Imaging Support Specialist to join our team!
The Imaging Support Specialist plays a key role in providing clerical support to the Imaging Services Department. The casual schedule will work rotating shifts between the hours of 7:30 A.M.– 5:30 P.M., including rotating Saturday coverage. Candidates with strong computer skills, professional phone etiquette, and a friendly, organized approach are highly encouraged to apply!

Requirements

• High school diploma or equivalent required.
• Business training preferred, including typing and filing.
• Familiarity with anatomical and medical terminology preferred.

Responsibilities

• Answers telephone with appropriate greeting stating the name of the department and identifying oneself.
• Faxes information both on the copier and through the RIS/CVIS if applicable.
• Conducts appointment reminders calls in a pleasant and courteous manner.
• Transfers calls to the appropriate department or person and documents and conveys messages as needed.
• Verifies patient identification using at least 2 patient identifiers.
• Places correct wrist band on patient.
• Use RIS or CVIS if applicable to verify the correct input of ordering physician and location and correct exam ordered.
• Confirms accurate visit number is populated for that day of service.
• Arrives patient uses the tracking screen.
• Prepares registration paperwork and wrist bands for the follow day.
• Enters accurate orders for x-ray exams and echocardiograms.
• Contacts physician offices for orders when not available at the time of reception.
• Uses proper verbiage established to collect co-payment per policy and protocol.
• Places orders for film and CD printing of exams.
• Documents film sign-outs in RIS/CVIS if applicable.
• Verifies CDs are burnt appropriately for distributing to patients.
• Checks patient identification when releasing films or CDs.
• Obtains the patient release and packages exams that need to be mailed.
• Downloads CDs from outside facilities.
• Provides support to the radiologist and cardiologist by calling preliminary reports or obtaining information requested by the radiologist and/or Cardiologist if applicable.
• Manages stat exams by obtaining report and forwarding or calling the results to the appropriate physician.
• Uses PACS or CVIS if applicable to obtain both reports and exam information.
• Performs in accordance with system-wide competencies/behaviors.
• Performs other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED