Imaging Services Patient Experience Advisor

FRC•Fairfax, VA

2d•Remote

About The Position

Imaging Services Patient Experience Advisor – Fairfax, VA | Full-Time Fairfax Radiology Centers — the largest radiology practice in the Washington, DC metropolitan area — is seeking a compassionate Imaging Services Patient Experience Advisor to help ensure every patient feels heard, supported, and cared for throughout their imaging experience. You will serve as a trusted advocate for patients and guests, partnering with clinical and administrative teams to resolve concerns, strengthen communication, and elevate the overall experience across all Fairfax Radiology locations. About the Role: Schedule: Full-time, benefitted position; hours are Monday – Friday 8:30 AM – 5:00 PM Location: Remote role after 6 months of training (occasional travel to imaging centers and to corporate office is required throughout tenure in position) Why You’ll Love Working Here Make a meaningful difference by supporting and advocating for patients during important moments in their care Work in a collaborative, respectful environment that values compassion, teamwork, and service excellence Being part of an organization where patient experience is a top priority Enjoy a comprehensive benefits package

Requirements

High school diploma or GED required
2+ years of experience in healthcare, patient relations, hospitality, or customer service
Strong communication, problem-solving, and conflict-resolution skills
Ability to handle sensitive situations with compassion, discretion, and professionalism
Proficiency with Microsoft Office (Word, Excel, Outlook, Teams)
Ability to travel occasionally to Fairfax Radiology locations

Nice To Haves

Associate’s or Bachelor’s degree preferred
Working knowledge of healthcare environments and patient rights preferred

Responsibilities

Serve as a primary point of contact for patient and guest concerns, feedback, and service recovery
Advocate for patients by addressing issues with empathy, professionalism, and timely follow-up
Investigate concerns through patient conversations, chart review, and collaboration with care teams
Ensure all interactions align with Fairfax Radiology’s hospitality standards and patient-centered values
Communicate outcomes clearly to patients and families to provide understanding and closure
Review and analyze patient feedback, NRC surveys, and online reviews to identify trends and improvement opportunities
Track, document, and report patient experience data and outcomes
Support Patient Relations and quality improvement initiatives