Imaging Front Desk Associate

Millennium Physician Group • Cape Coral, FL

1d • Onsite

About The Position

The Imaging Patient Services Specialist deals directly with Radiologists and referring providers to connect them via telephone to discuss STAT findings. Works directly with the Director of Ancillary Services tracking issues and questions from providers. They are the first point of contact for Radiologists and referring providers to connect. The candidate must have strong customer service skills through effective handling of the incoming calls from providers. Candidate must possess strong computer skills as well as phone knowledge and procedure scheduling to handle incoming calls effectively.

Requirements

• Strong customer service skills through effective handling of the incoming calls from providers
• Strong computer skills as well as phone knowledge and procedure scheduling to handle incoming calls effectively
• Excellent communication skills to handle calls in a high volume practice

Responsibilities

• Handles multiple calls and texts through delivery of exceptional customer service and support
• Knowledge of special procedure scheduling (facilities, protocols and procedures)
• Works directly with Radiologists and referring providers to ensure proper communication and documentation of STAT findings
• Assign Radiology cases as needed
• Data entry in Fuji
• Administrative tasks in relation to locations/leasing (space, renewals, leases)
• Directs providers when questions are raised regarding imaging results and catalog issues
• Documents all interactions via telephone in chart to ensure patient and providers are notified properly

Benefits

• 3 weeks PTO & 8 paid holidays
• Medical, Dental, Vision
• Employer Paid Basic Life & Short Term Disability coverage (goes into effect after 1 year of full-time employment)
• 401(k) with match
• Employee Wellness
• Other Employee Discount programs like Tickets at Work and cell phone discounts
• Other benefits: Dependent Care FSA, Voluntary Life, Long Term Disability, Critical Illness, Pet Insurance, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed